Senior Manager, Community Operations

Summary

Join Headway and help build a new mental health care system! As a Senior Manager, Community, you will own the vision, execution, and team-building for a new vertical in Customer Experience. You will design the roadmap, deliver impactful programming, and play a pivotal role in making Headway the most provider-loved network. This is a ground-up opportunity to build a community strategy, increase provider engagement, and advocate for provider needs. The ideal candidate has 7+ years of experience building and leading community programs, preferably in high-growth or marketplace environments, and a proven ability to scale programs. Headway offers a competitive total rewards package, including robust health and wellness benefits, retirement savings, and equity.

Requirements

• You have 7+ years of experience building and leading community programs, preferably in high-growth or marketplace environments
• Have a track record of taking a program from 0→1 and scaling it
• Can balance strategic thinking with hands-on execution
• Are an exceptional collaborator and relationship-builder
• Have strong leadership skills and experience hiring, developing, and leading teams
• Are deeply empathetic toward provider needs and motivated by helping them succeed
• Are highly organized, data-driven, and capable of managing multiple priorities at once

Responsibilities

• Own and lead the provider community vertical in Customer Experience
• Define and execute the vision, strategy, and roadmap for provider community
• Build, manage, and grow a high-performing community team
• Design and execute initiatives to increase provider engagement, retention, and advocacy
• Partner cross-functionally within CX and with Marketing, Product, and Growth to integrate community into broader business strategy
• Build scalable programs, processes, and measurement frameworks
• Advocate for our communities internally, influencing Headway’s priorities and decisions

Benefits

• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development