Senior Manager, Content Marketing

Summary

Join Ada, an AI customer service company, as a Content Leader with 8+ years of experience in a deep tech B2B environment, preferably in AI or related fields. You will establish Ada as a leading voice in AI customer service, creating engaging content for various audiences. Responsibilities include growing Ada's share of voice, building a cohesive brand voice, implementing AI-first workflows, and leading a content team. You'll leverage AI and analytics to optimize content performance and drive measurable outcomes. The salary range is $135,000 to $165,000. Ada offers a comprehensive benefits package including unlimited vacation, flexible work schedule, remote-first options, and a learning and development budget.

Requirements

• 8+ years of experience in content leadership within a deep tech, B2B environment - preferably in AI, machine learning, or related fields
• Thrive in a fast-paced environment, embracing the latest AI technologies to continuously advance content quality and efficiency
• Can simplify complex AI topics and craft compelling narratives for both technical and executive audiences
• Excel at translating business goals into actionable content strategies that drive measurable outcomes
• Skilled at using AI and analytics tools to track performance, glean insights, and iterate quickly
• Successfully managed and grown teams, and you know how to align diverse stakeholders toward shared content goals

Responsibilities

• Establish Ada as the definitive voice in AI customer service, producing forward-looking content that challenges outdated best practices and embraces an AI-driven future
• Grow Ada’s share of voice by producing high-quality content (blogs, sales tools, webinars, etc.) that consistently engages target audiences
• Build and maintain a cohesive brand voice that resonates with both technical audiences and executive stakeholders
• Implement AI-first workflows to streamline content production, leveraging AI tools for efficiency while preserving authenticity
• Use analytics and market insights to optimize content performance and ROI, pivoting quickly based on data-driven results
• Lead and inspire a results-driven content team, fostering a culture of innovation, experimentation, and continuous learning

Preferred Qualifications

Experience in AI, machine learning, or related fields

Benefits

• Unlimited Vacation: Recharge when you need to
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle
• Employee & Family Assistance Plan: Resources to support you and your loved ones
• Flexible Work Schedule: Balance your work and personal life
• Remote-First, In-Person Friendly: Options to work from home or at our local hub
• Learning & Development Budget: Invest in your long-term growth goals and skills
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry
• Hands-On with LLMs: Enhance your expertise in leveraging large language models
• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology