Senior Solutions Architect

Summary

Join LaunchDarkly's elite Professional Services organization as a Solutions Architect, guiding customers through transformative implementations of LaunchDarkly and acting as a trusted advisor. Lead strategic engagements, accelerating software development and adopting modern release practices. Educate teams on maximizing LaunchDarkly's value, championing best practices for long-term success. Drive organizational change by working with engineering and DevOps leaders to establish centers of excellence and embed modern release strategies. This role offers a unique opportunity to make a measurable impact, grow your career, and be part of a team at the forefront of Release Excellence. You will be a key member of the Revenue team and work with some of the world’s most innovative companies.

Requirements

• You have 5+ years of experience in enterprise software
• You have a hands-on technical background with a consultative approach
• You are an expert in implementing the full software development lifecycle with multiple years of experience in an enterprise environment
• You are experienced developing in at least one of our supported languages: Java, .NET, Go, JS , Python, PHP, NodeJS, Ruby, Rails, iOS, or Android
• You are able to guide customers and teammates in implementation of DevOps, Continuous Integration, and Continuous Delivery practices
• You have delivered on teams through development process transformation
• You learn and synthesize large amounts of information and are adept at acquiring the context you need to make prescriptive recommendations to our customers
• You have the ability to manage multiple projects simultaneously, but the discipline and focus to know where you attention is most needed
• Experience with experimentation and mobile
• You have served as a consultant for customers in the past
• You have performed in both a pre-sales and post-sales capacity
• Experience with LaunchDarkly or other feature management platforms
• You have worked with the services of one of the major cloud providers (AWS, Azure, GCP)
• You have worked with Linux, Containers, and Virtual Machines

Responsibilities

• Leverage deep technical expertise and a consultative approach to understand customer needs, gather detailed requirements, and influence key decisions that drive successful outcomes
• Lead Professional Services engagements designed to optimize our clients’ software delivery processes, aligning their strategies with industry best practices for improved efficiency and innovation
• Provide guidance on software development best practices, advising customers on how to harness LaunchDarkly to accelerate software delivery while minimizing risk and enhancing quality
• Foster a robust technical partnership between LaunchDarkly and its customers, ensuring alignment with organizational goals and maximizing value across all touchpoints
• Identify and resolve technical obstacles that hinder value realization, enabling customers to achieve their objectives more effectively
• Establish yourself as a subject matter expert on LaunchDarkly, continuously evolving your knowledge to stay ahead of industry trends
• Act as a key advocate for customers, synthesizing and conveying their feedback to Product and Engineering teams, driving the development of solutions that support both customer success and company objectives

Benefits

Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary