Senior Solutions Architect

Summary

Join Algolia, a leader in search and discovery tools, as a Solutions Architect to drive customer success and product adoption. Collaborate with enterprise clients, offering technical solutions and guidance for successful implementations. Influence the product roadmap and create tailored solutions. Guide customers in design, strategy, and best practices for Algolia product deployments. Leverage development and consulting expertise to achieve outstanding outcomes. This role involves working closely with customers, internal teams, and stakeholders to ensure successful project delivery and product adoption.

Requirements

• 5+ years experience in a customer-facing, consultative, and deeply technical role
• Prior relevant experience working with commerce platforms (Ex: Shopify, Magento, SFCC)
• Polished consulting skills
• Ability to tactfully navigate and effectively address client messaging and recommendations
• Ability to establish credibility and rapport with Senior Executives and technical and non-technical team member
• Proficient in Javascript/HTML/CSS for the front-end
• Proficient in a backend framework (i.e. node, Rails, Django, etc.)
• Excellent analytical and problem solving skills with a history of hands-on project management of large and small initiatives
• Ability to prioritize tasks effectively with a high-level of attention to detail
• Ability to quickly define dependencies, issues, and outline mitigation plans against risks
• Ability to work under tight deadlines while being flexible and responding to changing business and technical conditions
• Ability to communicate effectively to both the technology and business communities
• Consistent history of business-building successes and passion for results

Responsibilities

• Be a Trusted Advisor; engage with our customers’ technical architects and business stakeholders to provide high-quality technical solutions and product training to drive successful customer outcomes
• Link business processes with product technical solutions
• Execute delivery methodology to drive projects to completion on time and on budget
• Troubleshoot key customer implementation issues and demonstrate ability to drive successful resolution
• Prototype and catalog new solutions to fit business pain points
• Consult on architecture, indexing, searching, and UI best practices
• Expand relationship and product usage within the enterprise segment
• Engage in customer calls and on-site visits to help inform and align on product roadmaps for future partnership growth
• Aid in the development of detailed action plan, roadmap, prototype, final recommendation document, SM Action Plan and Retrospective
• Partner with Success Management and Engagement Manager and other internal roles to understand project goals and deliverables
• Create and increase reusability of solutions content (blog posts, workshop tutorials, etc), tooling, and internal projects
• Build out tooling and/or collateral to help scale customer engagement
• Inform and ultimately evolve product ecosystem by listening and advocating for customers technical needs
• Work with Engineering to track and resolve feature requests and bugs
• Meet with Product to stay informed on the latest changes to Algolia ecosystem and disseminate internally and to customers as appropriate

Preferred Qualifications

• French or Spanish Speaking
• Backend/frontend mobile development
• Analytics, A/B testing
• Project management experience
• Experience within search domain and search-as-a-service companies
• Familiarity in relevant verticals: E-commerce/Search/ CMS/ DXP
• Elastic/Solr
• Experience at our current stage and beyond ($50-200M ARR range, high growth, lots of change and building internal infrastructure)

Benefits

• Remote US: On-Target Earnings Pay Range$182,500 — $205,850 USD
• FLEXIBLE WORKPLACE STRATEGY:Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual’s impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when