Senior Manager, Employee Relations and Workforce Policies

Summary

Join Lyft as our Senior Manager - Employee Relations and Workforce Policies and provide thought leadership in developing and applying Lyft’s workplace policies and practices. You will lead a team of Employee Relations Managers, conduct investigations, manage conflicts, and ensure a positive work environment. The ideal candidate will have experience managing a global Employee Relations program, possess strong judgment, and demonstrate the highest level of responsibility and confidentiality. You will be a subject matter expert in issue resolution, a great collaborator, and skilled communicator. This role involves developing and maintaining workplace policies, leading a team, conducting investigations, providing counsel, and creating data reports. You will also work with leaders and employees to foster a positive work environment and assist with project management of M&A activity or reorganization exercises.

Requirements

• 8-10+ years of HR experience; experience in employee relations, or HR business partner roles preferred
• 3+ years as a people manager effectively developing and leading high-performing teams
• Bachelor’s degree. JD or advanced degree preferred
• Strong working knowledge of state and federal employment laws including but not limited to, FMLA, ADA, FLSA, NLRA, Title VII and state equivalents. Knowledge of international jurisdictions is a plus
• Experience building and improving workplace policies and practices, developing performance management programs, supporting role eliminations and other role redundancies
• Proven ability to track, prioritize and drive multiple concurrent projects
• Strong problem-solver, with ability to thrive in a fast-paced environment
• Extremely attentive to detail, with superb oral and written communication skills
• Experience collaborating with people team functions such as People Business Partners, HR Ops, People Analytics and Employment Legal
• Excellent knowledge of Google Suite, including Sheets and GoogleDoc, as well as HR Acuity and the ability to process large volumes of data
• Highest level of integrity and management of confidential information, as well as commitment to conducting investigations with professionalism, impartiality, and confidentiality

Responsibilities

• Develop and maintain Lyft's workplace policies and practices in close partnership with Lyft's Legal and People teams
• Lead a team of high performing Employee Relations Managers
• Act as a true thought leader by understanding key internal and external trends in employee relations, and proactively driving continuous improvement of the accountability (performance management) program, investigations process, interactive process, and develop related training materials
• Independently conduct complex and sensitive workplace investigations with little to no supervision, including determining appropriate investigation strategies, leading witness interviews and conducting credibility analyses, reviewing documents, determining findings and making recommendations for appropriate resolution, and working across borders and jurisdictions as necessary. Investigation topics include, for example, discrimination, harassment, retaliation, theft, conflicts of interest, and other policy violations. Training your team of Employee Relations Managers on the same
• Draft well-written investigation, accommodation, and performance-related documents, such as investigation reports, leader/HRBP talking points, and written warnings
• Provide counsel and coaching to managers and team members at an individual level, and by developing training offerings that can scale
• Interpret policies and procedures, incorporating knowledge of state and federal employment laws (e.g., FMLA, ADA, FLSA, NLRA, and Title VII and equivalent state and international laws), draft and provide recommendations to resolve complex employee relations issues, where appropriate
• Create Employee Relations data reports and analyze for themes, trends and root causes to provide insights and recommendations for decision making and Employee Relations risk prevention
• Work with leaders and employees to establish and maintain a positive work environment, act as an employee advocate, and help drive various corporate and division business initiatives
• Manage Employee Relations cases across the global workforce including disciplinary issues, interpersonal employee conflicts, performance concerns, involuntary exits, sensitive and/or high risk leaves of absence, and other employee-related matters to successful resolution
• Assist with project management of M&A activity or reorganization exercises as required, including any related redundancy exercises

Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program