Senior Product Manager - Patient Experience

Summary

Join Rula as a Senior Product Manager to lead Patient Experience/Outcomes, focusing on improving access to and engagement with high-quality mental health care. You will analyze patient journeys, leverage data, and collaborate with researchers and clinicians to enhance care. Leading a dedicated engineering team, you will design, launch, and measure product improvements to reduce friction and boost engagement. This role directly impacts thousands of patients by simplifying access to and sustained engagement with care. If you are passionate about making a difference in healthcare, we encourage you to apply. The position offers a 100% remote work environment (US-based only) and a comprehensive benefits package.

Requirements

• 5+ years of product management experience, ideally in consumer-facing or marketplace products
• Proven track record of using data and user insights to drive measurable improvements in user experience and engagement
• Experience running A/B tests and applying statistical techniques to evaluate outcomes
• Excellent communication skills with the ability to articulate strategy, trade-offs, and decisions clearly across technical and non-technical audiences
• Demonstrated success in leading cross-functional teams, collaborating with engineering, design, clinical, and operations stakeholders

Responsibilities

• Lead Patient Experience / Outcomes at Rula—focused on making it easier for people to find, start, and stay engaged with high-quality mental health care
• Dive deep into the patient journey, analyze data, and partner with researchers and clinicians to identify the biggest opportunities to improve care
• Lead a dedicated engineering team to design, launch, and measure product enhancements that remove friction, deepen engagement, and drive better health outcomes

Preferred Qualifications

• Bachelor’s degree in Computer Science or a related technical field
• Experience working in a two-sided marketplace, with a strong understanding of supply and demand dynamics
• Prior experience in early-stage or high-growth startup environments
• Experience designing product solutions for highly sensitive, trust-dependent user experiences

Benefits

• 100% remote work environment (US-based only): Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments
• Attractive pay and benefits : Full transparency of pay ranges regardless of where you live in the United States
• Comprehensive health benefits : Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access : Start saving for your future
• Generous time-off policies : Including 2 company-wide shutdown weeks each year for self-care (for most employees)
• Paid parental leave : Available for all parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP) : Support for your mental and physical health
• New hire home office stipend : Set up your workspace for success
• Quarterly department stipend : Fund team-building activities or in-person gatherings
• Wellness events and lunch & learns : Explore a variety of engaging topics
• Community and employee resource groups : Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all