Senior Manager, Fraud

Summary

Join Mercury, a fintech company building a finance stack for startups, as a Senior Fraud Manager. Lead multiple teams in investigating and preventing fraud, collaborating with various departments. You will mentor team members, hire and onboard a new team, and enhance Mercury's fraud program using data and technology. The role requires strong analytical and communication skills, experience in fraud prevention, and people management. Mercury offers a competitive salary and benefits package, including equity.

Requirements

• Have 6+ years of work experience in the Fraud space and 8+ years of work experience overall
• Experience building account-level (first party) and transaction-level (third party) fraud prevention programs
• Have 4+ years of people management experience, preferably of Fraud investigators
• Have experience managing managers and/or building a new team
• Be a strong analytical thinker - you are metrics-driven and results-oriented
• Be an excellent collaborator and communicator - you can motivate your team, secure buy-in from leadership, and work effectively with all functions
• Be comfortable with decision-making in a fast-paced, ambiguous environment
• Be an excellent collaborator and communicator - you can partner effectively with Engineering, Product, and Design teams to drive outcomes
• Enjoy learning new systems and processes in a fast paced environment

Responsibilities

• Mentor, coach, and support managers and individual contributors dedicated to mitigating first and third party fraud
• Hire, onboard, and lay the foundation for a new team responsible for investigating Mercury applications for potential fraud
• Partner cross-functionally with Compliance, Legal, Product, Risk Strategy, and additional groups to enhance Mercury’s Fraud program and drive efficiency using data and technology
• Increase resilience and scalability of Fraud operations using process automation and outsourcing when appropriate, and work with Product teams to build capabilities and tools
• Suggest new monitoring and controls to address new risks created by new products or changes to existing offerings
• Improve team efficiency and effectiveness by setting and tracking performance metrics
• Help the team balance fraud mitigation with customer friction when making day-to-day decisions
• Educate internal and external stakeholders on Fraud investigations at Mercury

Benefits

• Base salary
• Equity (stock options)
• Benefits