Senior Manager of Project Standards

Summary

Join Fannie Mae as a Senior Manager for Project Standards and lead a team responsible for managing Single Family condominium and cooperative project risk. You will manage vendor relationships, evaluate project eligibility, and report risk to the enterprise. Collaborate with technology partners and stakeholders to improve processes and provide subject matter expertise. This role requires significant experience in mortgage operations, risk management, and team leadership. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Requirements

• 6 years of Experience
• Experience managing Single Family GSE condominium and co-operative Selling and Servicing Guide requirements, including provisions related to master insurance policies, in a large financial or mortgage organization
• Prior experience managing mortgage operational or underwriting teams which may include call center and/or inquiry management activities with cross-functional teams in a matrix-managed environment
• Track record of using data and analytics to drive risk decisions, improve data and records management, design operational workflows, and manage billing and budgetary processes
• Vendor management, including sourcing, production management, and quality control
• Adept at managing project plans, resources, and people to ensure successful project completion
• Prior experience regulatory, governance and quality control experience related to mortgage eligibility and underwriting
• Prior experience with credit risk, loan quality analysis, operational risk or risk assessment and risk management
• Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict
• Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand
• Strong communication skills, both written and verbal

Responsibilities

• Lead the team responsible for managing Single Family condominium and cooperative project risk review and inquiry management activities within a high-volume, complex and changing environment
• Manage vendor and partner relationships to drive divisional risk management goals and strategies for condo and co-op eligibility
• Manage team efforts to evaluate and report project eligibility status and its risk to the enterprise
• Manage condominium and co-operative data, records, processes and reporting to reduce risk using rigorous analysis to meet or exceed quality, compliance, production, and service level goals in a matrix-managed environment
• Collaborate with technology partners and business process teams to drive innovations to improve internal and external processes for managing condo and coop project eligibility
• Document policies, procedures, process maps, resolutions and control guidelines
• Manage others to review and implement business strategies and make decisions that will drive success in the face of shifting industry behaviors and regulations
• Partner with internal stakeholders to deliver communications and training to industry partners on policies, processes, and technology
• Provide subject matter expertise concerning project eligibility and risk to internal and external stakeholders and resolve complex eligibility escalations from internal and external partners. This may include formal written responses, memos, other documentation

Preferred Qualifications

• Bachelor degree or equivalent
• 10 years related experience with 5 years managing teams
• Primary mortgage market experience preferably with residential condominium and co-operative project underwriting experience that includes review of budgets and financial statements, engineering and inspection reports, project legal documents, litigation documentation, and other legal documents
• Co-operative project loan origination and servicing procedures
• Experience managing complex escalations concerning mortgage eligibility with external partners and regulators, including providing written responses to industry stakeholders
• Experience driving operational process improvements and efficiency in a high-volume operations environment
• Experience developing and implementing training materials and engagements for mortgage professionals, including in-person training, on-demand courses, and virtual training sessions
• Experience managing relationships with a diverse set of industry stakeholders
• Technology skills: Fannie Mae Condo Project ManagerTM, Salesforce, Excel, PowerPoint, RiskWorks, Confluence, SharePoint, JIRA, Tableau

Benefits

• Flexible hybrid company
• Incentive program
• Health, Life, Voluntary Lifestyle, and other benefits and perks