Snapsheet is hiring a
Senior Manager of Quality Improvement

Summary

The Senior Manager of Quality Improvement at Snapsheet is a remote full-time position that involves leading quality assurance strategies within the appraisals division. The role requires a deep understanding of automotive estimating, auto physical damage claims handling, and the ability to build strong partnerships with insurance carriers.

Requirements

• Minimum of 5 years of experience in quality assurance, auditing, or compliance within the insurance industry, preferably with a focus on automotive estimating and claims handling
• Minimum of 3 years of experience in quality assurance leadership

Responsibilities

• Quality Assurance Leadership: Develop and implement quality improvement strategies to meet key performance indicators (KPIs) related to estimating accuracy and compliance
• Auditing and Compliance: Oversee the auditing process for estimates to ensure compliance with industry standards and internal guidelines. Conduct detailed reviews of appraisal files and provide feedback for continuous improvement
• Data Analysis: Analyze data related to estimating and assignment accuracy and performance. Identify trends and areas for improvement and develop action plans to address gaps
• Carrier Partnerships: Collaborate with insurance carriers to understand their quality expectations and ensure Snapsheet's estimating processes meet these standards. Facilitate regular meetings and communication to maintain strong relationships
• Team Management: Lead a team of quality assurance professionals, providing mentorship and guidance. Allocate resources effectively to meet project goals and deadlines
• Regulatory Compliance: Stay informed about regulatory changes and ensure that Snapsheet's estimating practices comply with state and federal requirements
• Collaboration with Estimating Managers: Work closely with estimating managers to identify knowledge gaps and drive long-term quality improvements. Develop strategies to address these gaps and ensure consistent estimating practices
• Learning and Development: Partner with the Learning and Development team to design and implement training programs that address identified knowledge gaps. Support the continuous professional development of appraisers and quality assurance team members
• Technology Improvements: Identify opportunities to suggest and drive stakeholder support for technology improvements. Advocate for intelligent auditing strategies and the adoption of advanced tools to enhance estimating accuracy and efficiency
• Production and Specialization Strategies: Collaborate with team and department leadership to develop production and specialization strategies that support quality assurance initiatives and protect overall quality standards

Benefits

• Medical, dental and vision insurance through Blue Cross Blue Shield
• Flexible PTO and scheduling
• 4% 401k match program
• Monthly internet stipend
• Employee Assistance Program: offers 6 visits with trained counselors per life incident
• Yearly in-person events including our annual Summit and Roadshows
• Computer and equipment provided
• Snapsheet SWAG and mailers