Senior Manager, Operations, Specialty Care

Summary

Join Spring Health's Specialty Care team as a Senior Operations Manager to lead new initiatives, drive program growth, and spearhead operational improvements. You will be responsible for successful customer and partner implementations, cross-functional coordination, and process optimization. This role requires 7+ years of experience in operations, consulting, or project management, including at least 2+ years in a startup and 4+ years in healthcare with payor operations knowledge. Strong project management, communication, and analytical skills are essential. Spring Health offers a competitive salary, stock options, and a comprehensive benefits package including health, dental, vision, 401k matching, paid time off, parental leave, and professional development opportunities.

Requirements

• 7+ years of experience in operations roles, consulting, or project management, with at least 2+ years in a startup environment
• 4+ years of experience working in healthcare, with a deep knowledge of payor operations (e.g. claims processes, billing, medical plan design, etc)
• 2+ years of experience working in an external facing role (e.g. customer success, consulting, implementation)
• You are comfortable with navigating complex problems and ambiguous tasks
• You are proactive and have a high degree of ownership
• You are highly organized and have strong project management skills, with an ability to lead cross-functional initiatives
• You have strong written and verbal communication, with an ability to simplify and distill complex topics for a variety of audiences
• You have solid analytical skills. Proficient in spreadsheets and comfortable with data

Responsibilities

• Drive successful customer and partner implementations, acting as a subject matter expert for Specialty Care for both internal (e.g. Implementation, Customer Success, etc) and external (e.g. customer, providers, partners) teams
• Lead cross-functional coordination and program management to ensure seamless execution of complex initiatives, driving alignment and meeting both internal and external deadlines
• Drive innovative solutions to expand Specialty Care services, partnering with Legal, Product, Clinical, and other teams to drive new opportunities for program growth
• Partner with the Director of Operations to ensure the success of the Specialty Care programs
• Spearhead and drive significant cross-functional projects and initiatives to improve Specialty Care processes
• Collaborate with internal stakeholders to identify opportunities for process improvement and optimization, acting as a key partner for Product, Design, Marketing and more to inform solutions that will increase operational efficiency and support program growth
• Assist in developing and proactively measure progress on key program KPIs, ensuring cross-functional targets are hit
• Become an expert on our Specialty Care programs, capabilities, and processes
• Drive successful enablement materials and communication for cross-functional stakeholders
• Lead new initiatives for the development and growth of Specialty Care
• Drive operational efficiency and improvements, enabling our clinical teams to support our members with high quality care, efficiently

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available
• Employer sponsored 401(k) match of up to 2%
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
• We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation
• Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub , an on-demand virtual benefit that provides wellbeing coaching, and budget management
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes