Senior Manager, Patient Engagement

Summary

Join Allucent™ as a Sr. Manager, Patient Recruitment & Retention and play a pivotal role in helping biopharmaceutical companies conduct clinical trials globally. You will oversee patient engagement activities, from proposal development to study execution, encompassing both recruitment and retention strategies. Key responsibilities include developing and managing patient recruitment and retention strategies, coordinating Allucent's Patient Direct Trial offerings, and ensuring compliance with regulations. This hybrid/remote role requires a life science degree, 8+ years of experience in clinical research, and strong knowledge of ICH/GCP. Leadership skills and experience managing teams are essential. Allucent offers a comprehensive benefits package, including flexible working hours, professional development opportunities, and various incentive programs.

Requirements

• Life science, healthcare and/or business degree
• Minimum 8 years of experience in drug development and/or clinical research
• Excellent knowledge of ICH /GCP, FDA and country regulations
• Strong customer service orientation
• Demonstrated professionalism and presentation of a positive image of the company
• Demonstrated understanding of applicable medical/therapeutic area knowledge and medical terminology
• Excellent communication and listening skills, confronting constructively
• Foster learning and the advancement and development of others
• Be representative, outgoing and client focused
• Possess effective organizational, managerial, and time management skills
• Possess strong analytical and problem resolution skills
• Demonstrated ability to lead by example
• Demonstrated personal integrity and ethical values
• Demonstrated ability to see the bigger context and act appropriately
• Ability to establish and maintain effective working relationships with co-workers, managers, direct reports, internal and external clients
• Ability to work in a fast-paced challenging environment of a growing company
• Proficiency with various computer applications such as Word, Excel, and PowerPoint required as well as CTMS

Responsibilities

• Develop study specific strategies to address individual study patient recruitment and retention challenges and identify Patient Direct Trail (PDT) opportunities
• Develop the proposal text and budget to align with both the Patient Recruitment and Retention strategy and the PDT strategy
• Work with Patient Recruitment companies to seek proposals and costed budget aligned with the said strategy
• Work with PDT partners
• Attend Bid Defense meetings to represent Patient Engagement components of the study strategy (includes both Patient Recruitment / Retention and PDT)
• Develop, manage, and deploy specific Patient Recruitment and Retention strategies and tactics
• Develop Recruitment and Retention materials in line with study need and agreed study scope
• Work with and manage digital outreach campaign / vendor in line with study timelines, geographical reach
• Coordinate and manage deployment of site-specific strategies such as Clinical Enrollment Managers, Enrollment Assistants or other site supporting tactics as agreed
• Work closely with (and in coordination with the sponsor) designated Patient Advocacy Groups to support the study as per agreed scope
• Oversee and manage junior members of the Patient Engagement team with regards to deliverables, project allocation, utilization and workload
• Assist the team in managing time and tasks to adhere to study budget and timelines, while achieving quality, compliance and efficiency
• Manage the day-to-day functional and organizational activities for assigned studies
• Coordinate, manage Allucent’s Patient Direct Trial offering
• Work closely with our PDT partner and our sponsors to ensure PDT deliverables stay on track and on time
• Conduct UAT testing of study specific PDT Patient Apps
• Work cross functionally as required by the PDT scope with other Allucent departments such as Biometrics, Project Management, Consultancy, GCO and study start-up
• Keep oversight to ensure compliance to the SOPs and ICH/GCP/regulatory guidelines and best practices as well compliance to the department and project metrics
• Initiate course of action to achieve/ sustain compliance and efficiency
• Contribute to Patient Engagement system and process improvement initiatives
• Be an active member of the Patient Engagement management team
• Lead by example and encourage PE team members to develop strong solutions for clinical trial delivery
• Be assigned as line manager (may be)
• Nurture a stimulating working environment, safe environment, collaborative spirit, and open culture as per Allucent values to enhance staff engagement and development
• Support staff learning and development within the company
• Drive / Support compliance to Patient Engagement department KPIs
• Actively facilitate knowledge sharing and lessons learned to achieve continuous improvement, and drive process improvement initiatives
• Contribute as Subject Matter Expert (SME) in the field of Patient Engagement (which includes both Patient Recruitment and Retention and Allucent’s PDT offering) as well as evaluation/improvement of processes including underlying instructions and templates within the Quality Management System
• Support the Patient Engagement Leadership in analyzing audits, inspections, quality incidents, project issues, metrics and trends observed to contribute to building a high performing team and learning organization
• Assure good communication and relationships with (future) clients and other external stakeholders (e.g. Patient Recruitment vendors, Decentralized Trial Vendors and clinical sites)
• Contribute and take part in business development activities, client evaluations, visits, proposals and bid defenses
• Contribute to other areas of business as required

Benefits

• Comprehensive benefits package per location
• Competitive salaries per location
• Departmental Study/Training Budget for furthering professional development
• Flexible Working hours (within reason)
• Opportunity for remote/hybrid* working depending on location
• Leadership and mentoring opportunities
• Participation in our enriching Buddy Program as a new or existing employee
• Internal growth opportunities and career progression
• Financially rewarding internal employee referral program
• Access to online soft-skills and technical training via GoodHabitz and internal platforms
• Eligibility for our Spot Bonus Award Program in recognition of going above and beyond on projects
• Eligibility for our Loyalty Award Program in recognition of loyalty and commitment of longstanding employees