Senior Manager, Training and Content Management

Summary

Join Hims & Hers Health, Inc. as a Senior Manager, Training and Content Management, reporting directly to the Director of Training and Project Management. You will lead a team of Training Specialists, Instructional Designers, and Content Analysts, developing and implementing comprehensive training programs. This role requires strong leadership, cross-functional collaboration, and a data-driven approach to continuous improvement. You will oversee content management processes and ensure training aligns with business objectives and regulatory requirements. The ideal candidate possesses extensive experience in training team management, instructional design, and content management within fast-paced environments. Hims & Hers offers a competitive salary and benefits package, including unlimited PTO, comprehensive health benefits, and an employee stock purchase program.

Requirements

• 8+ years of experience managing training teams, instructional design, and/or content management in fast-paced environments, with a proven ability to deliver impactful training programs
• 5+ years of experience hiring, leading, and developing cross-functional teams
• Expertise in instructional design, adult learning principles, and content development best practices, with a track record of delivering training that drives measurable outcomes
• Exceptional organizational skills and the ability to balance multiple priorities, timelines, and stakeholder needs in a dynamic environment
• A collaborative and solutions-oriented mindset, with the ability to influence and align diverse stakeholders across technical and non-technical functions
• Strong analytical skills, with experience measuring training effectiveness and driving continuous improvement through data-driven insights
• Superb written and verbal communication skills, with experience presenting to senior leaders and cross-functional teams in an engaging and accessible manner
• A passion for working in a fully remote environment, with demonstrated ownership, accountability, and adaptability

Responsibilities

• Lead, mentor, and develop a high-performing team of Training Specialists, Instructional Designers, and Content Analysts, fostering a culture of collaboration, innovation, and excellence
• Promote a customer-obsessed mindset within the team by emphasizing the importance of understanding and exceeding customer expectations
• Drive the creation and implementation of comprehensive training programs that align with business objectives, regulatory requirements, and stakeholder needs across Care Operations
• Oversee the design, delivery, and maintenance of training content, ensuring it is engaging, up-to-date, and tailored to various audiences, including clinical staff, customer experience teams, project managers, and operational leaders
• Develop scalable content management processes to ensure the efficient creation, organization, and distribution of training materials and resources that empower teams to deliver exceptional customer experiences
• Partner closely with teams—including Telemedicine Operations, Customer Experience, Product, Medical Affairs, and Growth—to align training initiatives with organizational priorities and new product or service launches
• Measure and analyze the effectiveness of training programs and content delivery, using data-driven insights to continuously improve learning outcomes and operational performance
• Act as a key stakeholder in strategic initiatives, identifying opportunities to enhance the quality of training and content to support exceptional customer and provider experiences
• Maintain a deep understanding of industry trends and best practices in training, content management, and adult learning methodologies, applying this knowledge to advance team capabilities

Preferred Qualifications

• Bachelor’s degree in Education, Training, Communications, or a related field, or equivalent work experience
• Experience in the healthcare or telehealth industry, with familiarity around clinical and regulatory training requirements
• Leadership experience in a rapidly scaling consumer tech or digital health organization

Benefits

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats