Senior Manager, Patient Support

Summary

Join Ascendis Pharma as a Senior Manager, Patient Services, managing day-to-day operations of patient service programs and collaborating with third-party vendors. You will drive alignment and cross-functional collaboration, ensuring compliance with patient privacy requirements. Responsibilities include managing Free Goods programs and Case Management support, enhancing the patient services plan, developing standard operating procedures, optimizing patient engagement, and building strong internal and external relationships. You will collaborate with other departments to achieve corporate goals, support marketing materials, and ensure timely resolution of customer issues. The role requires fiscal responsibility, data integrity, and accurate reporting to senior management. This remote position reports to the Director Patient Support.

Requirements

• Bachelor’s Degree required
• 5+ Years Agency/vendor management experience (operations/business reviews/budgetary oversight)
• 5+ years of direct experience with US Payers, Specialty Pharmacies, and/or Patient Support services
• Strong understanding of the US access environment (commercial and public), including reimbursement support services, payer coverage, reimbursement, pricing, patient support programs, field reimbursement specialists, co-pay support programs, etc
• Conceptual understanding of data platforms and technology for patient access programs
• Demonstrated ability to build and execute on a launch/program plan
• Demonstrated ability to work effectively in cross functional teams is required with a history of leadership, initiative in achieving organizational objectives
• Ability to operate in ambiguous situations and determine focused objectives and a clear path forward in the face of open questions
• Demonstrated ability to influence others without authority and successfully partner with cross-functional teams
• Possess a strong understanding of biologic/specialty pharma market and patient access challenges
• Proven history of working and delivering on multiple projects simultaneously, with tight deadlines and changing priorities is required
• Ability to interact and communicate with all levels in the organization
• Must be a team player with strong self-awareness and excellent interpersonal skills
• Excellent written and verbal communication skills are required – in particular, the ability to summarize results from disparate sources in a concise manner for senior management
• Patient-centric and service-oriented mindset
• Adaptable and open to an environment of change
• Self-starter. Proactive in nature, actively participates and self-motivated
• Ability to travel 25%

Responsibilities

• Manage Free Goods programs, Case Management support, and other programs as assigned
• Enhance and execute the patient services plan, including reimbursement and financial support, to effective and efficiently implement the patient services strategy by managing program operations and budget management
• Develop and maintain specific standard operating procedures, business rules, process flows, communications, and day-to-day operations management of patient service programs
• Gain understanding of the patient journey and utilize to optimize patient engagement and adherence while on therapy
• Build strong internal and external relationships, leveraging expertise to strengthen the value proposition regarding the overall patient experience
• Collaborate with other Ascendis departments as required to: Achieve corporate goals and missions for the overall strategy, objectives and key performance indicators for patient services, aligning with the trade distribution network
• Differentiate and promote awareness of the patient services program among the key external stakeholders
• Support the development of marketing materials to promote patient services programs
• Support the approval of marketing materials through the PRC process
• Direct interaction with ECS/FRM teams to ensure timely resolution to customer issues
• Drive fiscal responsibility with the operational budget and cost savings initiatives
• Ensure data integrity and adequate data flows between the company and relevant vendors that support patient services
• Ensure reporting of accurate information to senior management as well as other key internal teams as appropriate
• Monitor and track key business metrics and assist in quarterly business reviews
• Involvement in data analysis and reporting
• Work closely with members of Legal and Compliance departments to ensure that patient service initiatives are aligned with Ascendis values and principles, as well as the relevant laws and regulations
• Perform other duties as assigned

Benefits

• 401(k) plan with company match
• Medical, dental, and vision plans
• Company-offered Life and Accidental Death & Dismemberment (AD&D) insurance
• Company-provided short and long-term disability benefits
• Unique offerings of Pet Insurance and Legal Insurance
• Employee Assistance Program
• Employee Discounts
• Professional Development
• Health Saving Account (HSA)
• Flexible Spending Accounts
• Various incentive compensation plans
• Accident, Critical Illness, and Hospital Indemnity Insurance
• Mental Health resources
• Paid leave benefits for new parents