Director of Operations

Summary

Join our rapidly growing love coaching company as the Director of Operations! This high-impact, remote leadership role requires a strategic thinker who thrives in fast-paced environments. You will lead and optimize the company’s technical, operational, and financial infrastructure, ensuring all systems run efficiently. You’ll manage a team member and play a pivotal role in supporting sustainable growth. The ideal candidate is process-driven, financially savvy, and tech-oriented, with experience in high-ticket coaching or similar industries. This position offers the opportunity to contribute directly to our mission of empowering women to attract love.

Requirements

• Be a structured, process-driven leader who thrives in an operationally complex environment
• Be financially savvy, with experience in budgeting, cost optimization, and financial oversight
• Be tech-oriented, with a strong understanding of business systems, integrations, and automation tools
• Be highly accountable, capable of managing operations while ensuring efficiency across all departments
• Be a strong communicator and leader, able to align cross-functional teams toward operational success
• 6+ years of experience in operations, finance, or business management, preferably in the high-ticket coaching, online education, or digital services industry
• Demonstrated proficiency with core business tools including Keap for CRM and automation, and OnceHub for scheduling and client coordination
• Proven ability to optimize business systems, workflows, and integrations
• Strong financial acumen, including experience with QuickBooks, budgeting, and cost management
• Experience managing HR, compliance, and recruiting functions at a strategic level
• Strong leadership and communication skills to manage execution-focused team members

Responsibilities

• Lead Business Systems, Scalability & Process Optimization
• Ensure business systems, integrations, and tech stack management support operational efficiency
• Oversee CRM, technical funnels, automations, and reporting tools to ensure seamless functionality
• Maintain data integrity, reporting accuracy, and operational analytics to support leadership decision-making
• Develop SOPs, workflows, and scalable processes to eliminate inefficiencies and improve execution
• Collaborate with marketing and sales teams to support operational execution of launches, webinars, and lead generation funnels
• Ensure tech systems (e.g., landing pages, email automations, tags) are set up and functioning properly during campaigns
• Operational Leadership & Special Initiatives
• Proactively identify and implement AI and automation tools to streamline workflows, reduce manual tasks, and scale operations intelligently
• Serve as the primary leader for all operational functions, ensuring accountability and efficiency
• Directly manage an operations coordinator team member to ensure daily workflows run smoothly
• Identify operational inefficiencies and implement process improvements to drive company scalability
• Oversee sales and client support operations to ensure seamless delivery and high customer satisfaction
• Lead special projects that improve financial, technical, or administrative efficiency
• Own the Success of Financial & Reporting Operations
• Lead and implement reporting systems across all functional areas to drive transparency and accountability
• Oversee payroll, P&L management, QuickBooks, and financial reporting to ensure accuracy and efficiency
• Manage budgeting, cost optimization, and CPA coordination, ensuring financial efficiency
• Identify cost-saving opportunities and process optimizations to improve profitability
• Approve and oversee credit card transactions, vendor payments, and financial controls
• Oversee HR, Compliance, and Recruiting Success
• Ensure HR policies, compensation structures, and compliance frameworks are well-defined and maintained
• Own the success of recruiting and hiring efforts, delegating to internal recruiters or external partners
• Implement company policies and compliance measures to support sustainable growth
• Manage contract administration, legal processes, and insurance policies to mitigate risk

Benefits

Remote work from home