Senior Delivery Manager

Summary

Join Masabi, a global leader in fare payment technology, as a Senior Delivery Manager! Lead and nurture Launch Operations across a globally distributed team, focusing on automation, collaboration, and continuous improvement. Support the delivery of high-quality product deployments at scale, while improving team velocity and efficiency. Manage and guide a team of approximately 30 people, partnering with various teams to meet customer needs. This highly visible leadership role requires strong technical project management, excellent communication, and a collaborative mindset. The position is remote and available to candidates based in Colombia only. Masabi offers a supportive and innovative work environment with various benefits.

Requirements

• Experience leading technical delivery or project management teams in dynamic, customer-centric settings
• Familiarity with configuration, platform launch, or product deployment workflows
• Skilled at navigating change, supporting prioritization, and ensuring progress in evolving environments
• Strong collaborator with a talent for uniting stakeholders around shared delivery goals
• Passionate about improving workflows and applying automation to support teams and reduce manual effort
• Clear communicator who builds trust across multiple levels and functions
• Experience collaborating with support or operations teams to improve cross-team coordination

Responsibilities

• Foster and evolve the delivery lifecycle across pods, including backlog refinement, triage, retrospectives, and release coordination
• Collaboratively drive delivery forecasting, support tracking of velocity trends, and ensure SLAs are supported
• Serve as a thoughtful escalation point for delivery blockers or shifting priorities, supporting de-escalation when needed
• Build strong alignment with Professional Services and Customer Support on priorities and team interfaces
• Champion automation initiatives and continuous process enhancements that enable more efficient delivery
• Facilitate ongoing improvements through data-informed reflection and team-driven innovation
• Coach, mentor, and uplift 5 pod leads and a diverse team of ~30 engineers
• Set shared goals and collaboratively build career paths for configuration engineers and team leads
• Create a psychologically safe, empowering team culture that supports wellbeing and development
• Guide the full employee lifecycle for direct reports (hiring, onboarding, development, promotion)
• Represent Launch Operations in planning, roadmapping, and alignment meetings
• Partner with Product and Engineering to ensure readiness for new features and scalable delivery
• Drive initiatives to reduce support workload by encouraging automation and self-service
• Align with customer-facing and technical teams on shared goals and service levels
• Contribute to the development of internal tooling, dashboards and automation initiatives
• Lead or co-create documentation, playbooks, and shared processes that support wider teams

Preferred Qualifications

Background in mobility, SaaS, DevOps, or platform services

Benefits

• 15 days paid vacation for each year of service plus 18 public holidays
• Private Healthcare
• Monthly team bonding allowance
• Menopause support
• Choice of a workstation
• Ability to work for up to 3 months per year from any country in the world
• Fun and collaborative environment with a focus on making a difference in the world
• In addition to the above, as an employee, you will also have access to a training allowance of up to $750 USD and $250 USD to spend on your home office every year