Senior Manager, Provider Operations

Summary

Join Wheel as a Senior Manager, Provider Operations and oversee clinician supply and engagement. You will own the entire clinician supply funnel, from recruitment to retention, using analytical rigor to balance strategic and operational priorities. This role requires a highly analytical and systematic thinker capable of transforming complex problems into actionable plans. You will manage a growing team, optimize internal processes, and ensure excellent clinician training and onboarding. The position demands strong cross-functional collaboration and stakeholder management skills. Wheel offers a competitive salary and benefits package.

Requirements

• 6-10+ years of experience in provider operations, workforce management, or business process design/execution within a high-growth startup or technology driven healthcare organization
• At least 3+ years of team leadership experience, with a proven ability to effectively manage and develop direct reports to drive business outcomes
• Expertise in clinical capacity planning and workforce management to optimize clinician supply
• Strong quantitative and analytical skills, with fluency in Excel/Google Sheets and proficiency in Business Intelligence tools such as Looker, Tableau, Metabase, or Quicksight (SQL a plus)
• A data-driven mindset, able to challenge assumptions, interrogate data, and dive into quantitative problem-solving
• Proven track record of scaling and optimizing operational workflows, ensuring efficiency while maintaining clinician experience
• Strong cross-functional collaboration and stakeholder management skills, with the ability to influence across teams while holding them accountable for business results
• Experience leading high-stakes, cross-functional projects in a fast-paced, ambiguous environment
• A resourceful, action-oriented self-starter with a bias toward efficiency and continuous improvement
• Passionate about driving success in a startup environment and making an impact on improving access to healthcare

Responsibilities

• Own and optimize Wheel’s supply funnel and internal processes, systems, and workflows; ensuring they are designed for scale
• Work closely with Clinical & Marketplace teams to ensure excellent holistic clinician training and onboarding practices and ensure our clinician supply is mapped to patient needs
• Be a critical “voice of the clinician”: consistently surface clinician and business issues/opportunities and build business cases to inform broader Wheel roadmaps
• Consistently “play offense”: identify opportunities to delight clinicians, reduce churn, and increase engagement
• Manage a growing team of amazing operators!
• Lead the end-to-end clinician acquisition strategy, including recruiting, top-of-funnel supply planning, and longitudinal care workforce development
• Develop scalable sourcing models to bring high-quality and high performing clinicians to Wheel
• Define and align long-term recruiting strategies with Wheel’s growth trajectory and evolving client demands
• Own key performance metrics (OKRs/KPIs) related to clinician supply, ensuring visibility into funnel performance and recruitment effectiveness
• Oversee and optimize the onboarding funnel, improving conversion rates and removing inefficiencies to increase speed-to-activation
• Collaborate with Clinical leadership to ensure new clinicians are set up for success through structured training, clinical alignment, and support
• Partner with Marketplace Ops, Credentialing, and Recruiting teams to maintain a streamlined provider journey from recruitment to activation
• Improve workforce planning and clinician utilization tracking, ensuring network supply meets client demand efficiently
• Implement data-driven insights and automation to enhance operational efficiency, reduce manual touchpoints, and scale provider operations effectively
• Develop and execute a comprehensive clinician engagement strategy, incorporating both short-term and long-term initiatives
• Establish structured feedback loops to gather insights from clinicians and continuously refine their experience at Wheel
• Identify key investment areas to position Wheel as the top choice for 1099 clinicians, enhancing retention and clinician satisfaction
• Define and implement strategies to reduce churn, improve clinician responsiveness, and drive sustained engagement
• Own OKRs and KPIs related to engagement, retention, and churn, ensuring clear visibility into clinician performance and experience

Benefits

• Medical, Dental and Vision
• Ancillary: Life, Short and Long Term Disability
• 401K match
• Flexible PTO
• Parental Leave
• Stock options
• Additional programs and perks