Senior Manager, Sales Operations

Summary

Join Clover Health as a Sr. Manager, Sales Operations and significantly impact our sales operations and strategy. You will manage and innovate operational workflows, develop new processes focused on technological scalability, and lead a team. This role involves overseeing key components of a Medicare Advantage Sales Operations team, managing broker lifecycle functions, and spearheading initiatives like our annual remote selling platform. You will also develop sales operations reporting, evaluate performance metrics, and collaborate cross-functionally. This is a great opportunity for growth within a dynamic organization focused on improving healthcare for seniors.

Requirements

• 6 years experience within a Medicare/Medicare Advantage sales operations environment
• 3 years of experience working with insurance broker contracting and broker onboarding departments
• Previous experience managing a team
• High efficiency in Microsoft Excel and Google Sheets
• Experience working across multiple sources of data, spreadsheets, and dashboards to provide high impact results
• Experience thinking strategically about workflows and processes to drive constant improvement and optimization

Responsibilities

• Oversee the key components of a Medicare Advantage Sales Operations team and vendors and lead key projects. This includes managing the functions associated with broker lifecycle listed below and spearheading our annual remote selling platform initiative
• Broker contracting and onboarding
• Broker portal and ongoing communications
• Commissions
• Oversee the development of Sales Operations reporting and proactively evaluate performance metrics and resources to improve sales operations procedures and processes
• Work cross-functionally, including with field sales, marketing, customer experience, and compliance teams on strategic initiatives and project implementations

Preferred Qualifications

• Lead a high performing team to drive a variety of projects over the finish line
• Proactive communicator and pride yourself in your ability to be clear, honest, and timely
• Comfortable with autonomy and have proven success building operations from the ground up
• Proven proficiency in project management and prioritization, with the ability to navigate multiple competing priorities at once
• Mission-driven and are passionate about improving the lives of Medicare eligibles across the country