Senior Manager, Scientific Development Scientist

Summary

Join Twist Bioscience as a Sr. Manager to lead and develop a high-performing team focused on scientific and technical excellence within the Synthetic Biology (SynBio) and BioPharma portfolios. This pivotal role involves driving global strategy execution, aligning scientific development initiatives, and enhancing customer engagement to accelerate portfolio growth. You will improve team efficiency and training, ensuring high-quality support for customers worldwide. The position spans AMER and EMEA regions, requiring collaboration with cross-functional teams. You will contribute to product development, create technical collateral, and manage team budgets and resources. Success in this role demands strong leadership, communication, and technical expertise in SynBio and BioPharma.

Requirements

• Ph.D. or equivalent experience in Life Sciences, Molecular Biology, Synthetic Biology, Bioinformatics, or a related field
• Minimum of 10 years of experience in technical or scientific roles within SynBio with BioPharma experience
• Experience developing and deploying scientific strategies to drive product adoption globally
• Prior managerial and/or supervisory experience
• Strong technical knowledge of SynBio, and BioPharma workflows
• Exceptional leadership, communication, and interpersonal skills
• Demonstrated ability to manage complex, global projects and align stakeholders across regions
• Proven ability to interact and communicate effectively with stakeholders up to C-level, both internally and externally
• Ability to analyze data, define KPIs, and make data-driven decisions to improve team efficiency and customer outcomes

Responsibilities

• Drive professional growth, efficiency, and consistent performance within the global FAS/Scientific Development team supporting SynBio and BioPharma portfolios
• Develop and execute a strategic plan to help the commercial org drive portfolio adoption across all markets
• Align with senior commercial leadership to determine long-term strategic priorities and ensure success in revenue growth and customer engagement
• Drive technical training and efficiency improvements for the global Scientific Development team and Sales team to ensure exceptional customer support pre- and post-sales
• Ensure effective representation at global conferences and trade shows, highlighting Twist’s capabilities in SynBio and Biopharma
• Act as a key applications expert contributing to product and service development, collaborating with R&D and internal stakeholders to explore new capabilities and address emerging opportunities
• Contribute to and deliver technical collateral, including publications, white papers, product literature, and training resources to support global commercial teams and revenue growth
• Define and track KPIs to measure team productivity, customer success, and business impact
• Streamline processes and workflows to enhance efficiency, technical support, and knowledge sharing across regions
• Foster a culture of collaboration, professional growth, and technical excellence
• Manage team schedules, ensuring efficient deployment to meet customer needs
• Ensure the team provides tailored solutions for diverse customer applications
• Act as an escalation point for complex technical issues, coordinating with internal R&D and support teams as necessary
• Manage budgets and resources for team operations, including travel and other needs
• Ensure compliance with company policies and quality standards in all interactions