Senior Manager, Stays Operations

Summary

Join Airbnb's Scaled Operations team as a Senior Manager, Stays Operations, leading the global Stays vetting funnel to ensure top-quality Hosts and activities. Drive the delivery of strategic programs, define localized strategies, and accelerate Airbnb's growth. Partner with cross-functional leaders to develop global strategies and manage daily operations. You will lead a global team, drive operational excellence, and ensure quality outcomes. This role requires strong analytical skills, experience in operations and cross-functional team leadership, and a proven track record of success in driving operational rigor and excellence. The position is US-Remote Eligible with occasional office work or offsite attendance.

Requirements

• 12+ years of experience in operations
• At least 5 years of experience leading cross functional teams
• Creative mind, with a strong eye for
• Strong problem solving and analytical skills including designing, developing and evolving financial/business models
• Develop and monitor metrics, dashboards and reporting tools to improve productivity and efficiency across the customer lifecycle
• Experience across the customer lifecycle with pre-sales, sales, experiential design, and customer success teams
• Demonstrated success in creating and driving operational rigor and excellence while building trusted relationships with key stakeholders to maximize productivity and remove friction from operational processes to support long-term durable growth of the business
• Track record of working closely with senior leadership and acting as a thought partner to Directors, VPs, and executive teams to inform strategy and decision-making, yielding positive outcomes

Responsibilities

• Lead a cross-functional team of operators, subject matter experts, and builders globally, driving operational excellence and accountability, while ensuring quality outcomes
• Drive the strategic evolution of how we evaluate, track, and decide on supply as it enters and moves through the funnel
• Drive the execution and operationalization of central programs and strategies for Scaled Operations
• Influence cross-functional stakeholders to quickly drive to alignment and execute to meet our goals
• Conduct in-depth business analysis and develop a deep understanding of key value drivers to identify growth opportunities. Develop key insights for executive-level presentations and drive critical business decisions
• Own clear communication regarding performance against monthly and annual targets. Identify reporting issues, gaps in processes, and drive timely resolution
• Manage tooling and infrastructure requirements, enhancements, and prioritization to ensure all teams working along the funnel have the tools they need to efficiently make progress and achieve exceptional goals
• Partner with relevant stakeholders to build models that forecast near and long-term goals, actuals, and performance
• Manage the run the business needs of the Stays Supply team (setting quotas, utilizing insights and tools to drive business performance, evaluating and measuring field performance, cadenced business reporting, territory design, resourcing)
• Support the creation of playbooks and execution of programs across all Experiences related workstreams
• Travel to the San Francisco office, as required

Benefits

This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits