Senior Product Manager - Operator Experience

Summary

Join Viator, a Tripadvisor company, as a Senior Product Manager and play a key role in shaping the future of the Experiences ecosystem. You will lead the development of capabilities within the Operator Experience domain, focusing on Pricing and Availability, building an ecosystem that benefits Operators, Travelers, and Partners. Collaborate with cross-functional stakeholders to define and execute the roadmap, ensuring experiences are easily discoverable and bookable. Break down complex problems, collaborate with engineering and design teams, and build user-friendly products. Expand your knowledge within the Operator Experience domain and lead new initiatives aligned with company priorities. Stay updated on industry trends and leverage data to understand customer needs. This role requires strong product thinking, technical depth, and adaptability.

Requirements

• User experience: Strong appreciation of Operator and Traveler experience to deliver products that are easy to adopt, use and provide material improvements to everyday usage
• Technical Proficiency: Strong understanding of API and AI technologies
• Product Management Expertise: Proven experience in defining short- long term product strategy, developing roadmaps and managing product lifecycles
• Stakeholder Management: Excellent communication and interpersonal skills to collaborate with diverse teams and external partners at all levels
• Analytical Skills: Excellent analytical skills, identify trends and make data-driven decisions
• Problem-Solving: Strong ability to identify and resolve complex technical and business challenges
• Bachelor's degree in Business, Computer Science, Engineering, or a related field
• 7+ years experience in product management, with proven track record of delivering products to B2B, in addition experience of contributing to B2C or B2B2C products
• Expert to shaping UI layers that leverage downstream technologies to deliver end to end
• Ability to engage in highly technical discussions and challenge engineering and other teams when necessary; ability to drive consensus and commitment even when there is disagreement
• Experience decomposing and sequencing the implementation of complex platform solutions into distinct milestones to demonstrate rapid value creation
• Experience measuring the impact of platform work, identifying suboptimal decisions, and adapting when necessary
• Insatiable curiosity to understand the needs of internal and external customers by leveraging data
• Ability to collaborate with diverse teams, manage stakeholder requirements, identify and prioritize opportunities, develop solutions, and experiment while mitigating risk
• Proven experience leading cross-functional teams to deliver innovative solutions
• Success communicating the vision, trade-offs, and timelines to stakeholders at all levels
• Sets a high bar for other PMs, strives for excellence, and continuously learns from feedback and mistakes

Responsibilities

• Develop and execute the roadmap for Pricing and Availability in alignment with team and company OKRs, on a quarterly basis
• Collaborate with product leadership to ensure alignment with broader company strategy
• Write clear product specs and work closely with engineers and designers to deliver quality outcomes
• Partner with stakeholders across operations, marketing, and customer support to drive adoption and deliver impact
• Craft compelling business cases and narratives that align product investments with broader company goals
• Define and monitor key success metrics; proactively analyze product performance and adjust strategy as needed
• Construct new features or enhance existing products to drive the business forward, aligning with established revenue and growth objectives, while ensuring scalability and adaptability
• Regularly lead customer discovery and data analysis initiatives to uncover needs/opportunities and influence investment decisions
• Partner with engineering, design, marketing, and operations teams to execute initiatives that elegantly solve customer and operator problems while streamlining operational processes
• Expand knowledge and remit into the Operator Experience domain being prepared to lead new initiatives in new domains that align to company priorities
• Stay abreast of industry trends, competitive forces, and emerging technologies

Preferred Qualifications

• Travel Industry Knowledge: Understanding of the travel industry, and reservation systems is a plus
• Experience in marketplace Pricing and Inventory strategies
• Experience in two-sided marketplaces
• A master's degree in a technology or business-related field

Benefits

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• "Work your way" with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work
• Donation matching. Give back? Give more! We match qualifying charitable donations annually
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you
• Travel perks. We believe that travel is employee development, so we provide discounts and more
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges
• Health benefits. We offer great coverage and competitive premiums