Senior Manager, Strategy & Technology

Summary

Join Konrad, a leading digital consultancy, as a Senior Manager and lead client engagements and programs to exceed expectations. You will leverage your expertise in strategy, customer experience design, and technology to guide cross-functional teams. Responsibilities include managing budgets, timelines, and risks, while acting as the key client contact. You will lead design thinking workshops, interpret client needs, and mentor team members. The ideal candidate possesses extensive experience in client services and project management, along with strong leadership and communication skills. Konrad offers a comprehensive benefits package, including health and wellness benefits, retirement planning, parental leave, flexible working hours, and a culture of learning and development.

Requirements

• Minimum 6-7 years of relevant experience, including 3+ years of client services experience
• A solid understanding of complex management, strategy, business, and finance processes
• Superior organizational, written, and verbal communication skills with strong presentation ability
• Proven history of leading multiple complex projects and programs simultaneously
• Excellent relationship building skills with the ability to influence others and build cohesiveness across diverse individual skills and styles
• A deep understanding of existing and emerging design, project management processes, and technology
• Strong track record of client services
• Experience in mentoring and growing team members

Responsibilities

• Hold the role of Engagement Lead on some of our most important projects and programs
• Lead engagement and program processes including, but not limited to, budget, scope, timelines, organization, resourcing, implementation, and risk management
• Manage cross-functional team members to success, ensuring the team understands and meets the project or program vision
• Key point of contact for clients, managing their expectations and implementing resolution of project or program level issues independently
• Proactively and independently look to solve problems and identify opportunities for improvement
• Lead experience design thinking workshops with our clients
• Play the lead role of understanding and interpreting our clients’ business challenges and goals and working with our design and technology teams to deliver elegant user experiences
• Be a design and technology thought leader on existing and emerging technology trends
• Be a mentor to members of our global team

Preferred Qualifications

Have you taken any courses at BrainStation? A lot of our design and development best practices and processes are taught during our courses - make sure to highlight this experience in your cover letter if you have!

Benefits

• Comprehensive Health & Wellness Benefits Package
• Socials, Outings & Retreats
• Retirement Planning
• Parental Leave Program
• New Device Allowance
• Culture of Learning & Development
• Flexible Working Hours
• Work from Home Flexibility
• Service Recognition Programs