Senior Manager, Supply Quality

Summary

Join Airbnb's Supply Quality team as a Senior Manager and lead a team of experts in setting and evolving global supply quality standards. You will design and deliver scalable systems and interventions to improve quality, drive accountability, and align with Airbnb's values. A key leadership role, you will manage people, solve complex problems, and influence cross-functional priorities. Responsibilities include leading and developing a team, setting strategic direction for supply quality standards, acting as the primary point of accountability for quality enforcement initiatives, translating guest expectations and business goals into quality requirements, and serving as a key thought partner to various teams. You will also lead the resolution of high-stakes quality escalations and represent the Quality function in cross-functional forums. This is a US-remote eligible position.

Requirements

• 12+ years of experience in quality operations, strategy, consulting, marketplace operations, or a related field
• 5+ years of experience managing and developing high-performing individuals and teams
• Strong knowledge of the hospitality sector broadly, as well as high scale marketplace business models
• Deep knowledge of global operational models, enforcement systems, and quality frameworks at scale
• Demonstrated ability to lead through ambiguity, scale complex programs, and drive alignment across senior stakeholders
• Strong analytical fluency, including experience turning data into insights and insights into action
• Outstanding communication and influencing skills—able to craft compelling narratives and shift perspectives across varied audiences
• Visionary operator with strong execution skills and a systems mindset
• Able to anticipate long-term challenges and architect scalable solutions
• Comfortable making tough calls and trade-offs with limited information and high ambiguity
• Empathetic leader and culture carrier, committed to developing talent and championing inclusive teams
• Deep connection to Airbnb’s mission and values, with a desire to leave a lasting impact

Responsibilities

• Lead, coach, and develop a team of Quality Standards Managers and Leads, fostering growth, inclusion, and strong execution
• Set the strategic direction for supply quality standards, including designing frameworks that scale globally across diverse markets and listing types
• Act as the primary point of accountability for quality enforcement initiatives—working with Trust, CX, Policy, and Product Management to build effective systems
• Translate guest expectations, host capabilities, and business goals into enforceable quality requirements that protect Airbnb’s reputation and ensure excellence
• Serve as a key thought partner to Product, Data Science, Legal, and Customer Experience teams—shaping tools and solutions that embed quality into the Airbnb platform
• Lead and manage the resolution of high-stakes quality escalations and reputational risks with judgment and clarity
• Represent the Quality function in cross-functional leadership forums and business planning efforts

Benefits

• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits
• $188,000 — $235,000 USD