Twilio is hiring a
Senior Manager Technical Program Manager, Remote - United States

Summary

The job is for a Senior Manager in Twilio's Onboarding & Compliance Technical Program Management team. The role involves guiding the team, setting objectives, standardizing processes, communicating effectively, providing feedback, creating reports, partnering with teams, and driving alignment cross-functionally.

Requirements

• 5+ years of project and/or program management experience
• 5+ years of managing direct reports
• BA/BS degree in computer science or similar degree
• Experience leading and managing the successful delivery of high impact and highly cross-functional programs
• Strong ability to quickly build relationships and establish rapport with various cross-functional stakeholders
• Strong ability to create clarity and movement in ambiguous situations with a passion to deliver innovative solutions at scale
• Strong written and verbal communication skills as well as ability to think clearly, problem-solve and prioritize
• Ability to thrive in a fast-paced, evolving, ambiguous environment, with a default to action in order to adapt quickly to changing priorities and requirements

Responsibilities

• Guide and set Objectives and Key Results (OKRs) for your team as well as expand on core processes for product teams to develop their own OKRs
• Guide and enable the team to standardize on processes and procedures via your experience and certifications as well as industry best practices
• Sets clear priorities for direct reports and effectively helps them resolve prioritization conflicts
• Clearly communicate team goals and accomplishments with stakeholders to drive awareness and celebrate impact
• Provide clear and actionable feedback regarding success and areas of opportunity to direct reports
• Provide exceptionally well crafted executive leadership reports that clearly articulate the progress of the product and engineering group as well as for guide direct reports on reporting for critical initiatives
• Use your influence and tact to drive team results and grow a coalition of partners
• Effectively drive alignment and focus cross functionally with internal stakeholders
• Exchange detailed and complex technical information in a comprehensive manner with an array of program teams and stakeholders
• Partner with a variety of stakeholders in Product Management, Engineering, and Operations to get buy in and provide resourcing for critical programs and initiatives

Preferred Qualifications

• Master’s in computer science or engineering or a related field or an MBA are preferred
• Certification in Project Management or relevant discipline
• Experience in telephony, email, messaging, social media, or other electronic communications
• Experience in fraud/abuse prevention, carrier/regulatory compliance, KYC, user vetting, traffic analysis and related topics

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Paid sick time
• Paid personal time off
• Paid parental leave