Senior Manager, UX Writing - Payments

Summary

Join Airbnb's UX Writing team as a Senior Manager to lead and mentor a team of 8 UX Writers focusing on Payments products. You will manage resources, define strategies, and lead content creation for major launch initiatives. Responsibilities include providing direction, feedback, and presentations to executives. The ideal candidate possesses 12+ years of UX writing experience and 6+ years of management experience, with a proven ability to lead teams and present to executive teams. Location is remote-eligible within the US, with occasional office work. Compensation includes a base pay range of $208,000-$260,000 USD, plus bonus, equity, benefits, and Employee Travel Credits.

Requirements

• 12+ years of experience in UX writing, content design, or content strategy
• 6+ years of management experience
• Proven ability to lead content/copy work from concept to detailed design
• Proven ability to successfully lead teams in ambiguous work environments
• Significant experience presenting to and building strong working relationships with executive teams
• Comfortable driving design decisions through a strong understanding of user experience design principles and interaction patterns
• Proven ability to collaborate with cross-functional teams in all stages of design and build
• Passion for Airbnb’s mission, commitment to diversity, and global mindset

Responsibilities

• Coach, support, and grow a team of 8 UX Writers
• Manage UX Writing resourcing across the entire suite of Payments initiatives
• Work with Design, Product, and Creative partners to define the strategy and product requirements across multiple major launch initiatives
• Directly lead storytelling and content strategy for several of those initiatives
• Provide direction, coaching, and feedback on copy across multiple touchpoints (from strategy and storytelling to detailed product flows and emails)
• Regularly present content and design work to executives and other senior stakeholders
• Drive consensus with stakeholders and/or partners on content recommendations
• Mentor and coach team members to set concrete goals and develop their strengths
• Provide regular, actionable performance feedback
• Develop processes and templates to help UX writers work more efficiently, and trainings or workshops to enhance their skills

Preferred Qualifications

Past experience working on finance or payments products

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits