Senior Marketing Operations Associate

Summary

Join ShopBack, a rapidly growing company, and work as a Marketing Executive to execute marketing campaigns across multiple platforms. Collaborate with various teams, including Campaign Managers, Business Development, Graphic Design, and CRM, to ensure optimal campaign performance. Manage and maintain marketing assets across ShopBack's ecosystem (app, website, browser extension). Troubleshoot operational issues and continuously optimize platform assets by monitoring performance metrics and user engagement. This role requires 2-3 years of relevant experience in e-commerce or fintech, proficiency in English, and a strong sense of responsibility and ownership. ShopBack offers competitive compensation, career progression, a collaborative culture, and a Work-From-Anywhere benefit.

Requirements

• 2–3 years of relevant work experience, ideally within the e-commerce or fintech industry
• Proficient in English
• Demonstrates a strong sense of responsibility and ownership
• Proactive and takes initiative in resolving issues swiftly and independently
• Detail-oriented and capable of thriving in a fast-paced work environment
• Possesses a positive attitude and strong interpersonal communication skills
• Open to working on shift schedules

Responsibilities

• Work in tandem with the Campaign Manager to deliver effective campaigns
• Responsible for the execution of marketing campaigns across multiple platforms
• Coordinate the scheduling of onsite marketing assets to ensure optimal exposure for all deals secured by the Business Development team
• Manage and maintain marketing assets across ShopBack’s ecosystem, including the app, website, and browser extension
• Collaborate with the Graphic Design team to prepare campaign visuals and promotional materials
• Assist in the execution of Customer Relationship Management (CRM) activities
• Troubleshoot and proactively resolve operational issues in partnership with multiple stakeholders
• Continuously optimise platform assets by monitoring performance metrics and user engagement

Preferred Qualifications

Basic proficiency in Microsoft Excel is preferred

Benefits

• Competitive compensation based on your performance
• Work-From-Anywhere benefit to enable you to thrive personally and professionally
• Flow Day Thursday (1-day a week, optional to work from home or office)