Senior Member Relations Manager

Summary

Join Common App, a national non-profit organization, as a Senior Member Relations Manager and provide strategic advice to member colleges and universities. This leadership role involves serving a specific sector of members (e.g., community colleges, regional state systems) and offering advanced technical expertise. You will act as a subject matter expert, coach, and mentor to the team, serving as the primary contact for assigned members throughout the application year. Responsibilities include offering best practices, guidance on Common App programs, sharing industry trends, and ensuring a smooth experience for member institutions. The position requires a Bachelor's degree or equivalent, 3-5 years of progressive experience in account management or customer service, experience in college recruitment or admissions, and advanced technical skills. Common App offers a competitive salary and an extensive benefits package, including paid time off, health insurance, retirement plan, and professional development opportunities.

Requirements

• Candidates must live in the United States
• Willing to travel to attend twice annual Common App Retreat
• Bachelor's degree or higher from a four-year college or university; or an equivalent combination of education and experience
• 3-5 years of successful, progressive experience in account management or customer services, management, project management, communications,; Progressive customer service/account management experience
• Experience in college recruitment or admissions
• Experience in one or more of the following sectors within higher education: community colleges, regional state systems, institutions that admit the majority of their applicants, institutions serving a significant number of transfer or independent students
• Advanced Technical Skills: Demonstrates mastery of core technical skills and uses them effectively
• Critical Thinking: Analyzes problems, identifies patterns, and proposes innovative solutions
• Initiative: Takes ownership of tasks and seeks opportunities to contribute beyond assigned responsibilities
• Exceptional verbal and written communication and listening skills, including the ability to present and respond to questions from diverse audiences, internal and external, in a positive and concise manner
• Must possess outstanding organizational skills, keen attention to detail, and the ability to successfully prioritize and manage multiple projects and processes simultaneously
• Must be a quick learner in order to understand new technology and communicate technical concepts to different audiences while paying special attention to detail
• Ability to understand organizational structure, products, and processes to educate both internal teams and member schools
• Must work effectively in a collaborative, team-oriented environment while also being a strong individual contributor
• Professional demeanor and positive attitude
• Knowledge of Common App portfolio of products and services and organization
• Demonstrated ability to achieve or surpass established service goals and performance metrics
• Exceeded expectations, internally and externally, in the member relations manager level position

Responsibilities

• As a member of the Member Relations team, and reporting to the Director, Member Relations, this position provides strategic advice to assigned member colleges and universities that use Common App, in addition to serving in a leadership role within the Member Relations team
• They bring expertise and focus on serving a sector of members that may include, but is not limited to, community colleges, regional state systems, or institutions that admit the majority of their applicants
• They offer advanced technical expertise, acting as a designated subject matter expert in supporting and meeting the needs of this sector of higher education
• Additionally, the Senior Member Relations Manager serves as a coach and mentor, providing leadership to the team and acting as an escalation point
• The Senior Member Relations Manager serves as the primary contact to assigned member colleges throughout the application year, performing tasks such as offering best practices regarding the configuration of school-specific requirements within the application platform, guidance on how to leverage the full portfolio of Common App programs and services, sharing industry trends, pertinent information
• The Senior Member Relations Manager works to ensure a smooth experience for member institutions throughout the application year

Preferred Qualifications

• Analytical ability
• Must have a working knowledge of Microsoft Office. Experience with Salesforce, Acuity Scheduling, Google Suite
• A passion for higher education is a plus

Benefits

• Work-Life balance
• Virtual-first office
• Paid Time Off (PTO)
• Seven company-wide holidays
• Nine floating holidays*
• Sick leave
• Monthly mental health day
• Virtual-first support
• Choice of PC of MAC laptop
• May choose an external monitor, keyboard, mouse, and/or headset
• One-time office set-up stipend
• Monthly remote work stipend
• Monthly mobile stipend
• Market-based salaries
• Performance-based bonus
• 403(b) retirement plan
• 5% company contribution
• Additional 5% company match
• 3-year vesting schedule
• Participation may begin immediately
• Choice of two health insurance plans
• Health Savings Account, depending on health plan selection
• Medical Flexible Savings Account, depending on health plan selection
• Vision insurance
• Dental insurance
• Insurance coverage begins on the date of hire
• Dependent Care Flexible Spending Account
• Maven virtual clinic for women’s and family health
• Company provided life and ad&d insurance
• Opportunity to purchase additional life insurance for self, spouse, and dependents
• Company provided short and long-term disability insurance
• Budgeted annual funds for professional development
• Growth opportunities within the company
• Mutual of Omaha Employee Assistance Program
• Mutual of Omaha will preparation services
• Mutual of Omaha travel assistance
• Payroll dedication pet insurance through PinPaws
• 1Password family account