Senior People Relations Manager

Summary

Join Sprout Social's People Operations team as a Senior People Relations Manager and cultivate a positive and productive work environment. Develop and execute a strategic vision for employee relations, overseeing complex investigations and ensuring compliance. Partner with managers to address performance issues, provide training on best practices, and collaborate with legal counsel on policy development. Analyze employee relations trends, identify systemic issues, and recommend preventative solutions. Contribute to initiatives promoting a positive and inclusive workplace, aligning with Sprout Social's values. This role initially focuses on North America but will support other regions as needed.

Requirements

• 9+ years of experience in employee relations, preferably in a fast-paced, high-growth environment
• Strong knowledge of employment laws and regulations in the United States & Canada
• Excellent communication, interpersonal, and conflict-resolution skills
• Agility and willingness to learn and solve global Employee Relations Matters

Responsibilities

• Develop and execute a strategic vision for the first scalable, centralized employee relations function at Sprout Social
• Partnering to develop a compliance roadmap and crisis management plan
• Establishing a robust foundation for operational excellence by clarifying roles and responsibilities for global case management and implementing tools and systems for data- driven insights and analytics
• Oversee complex employee relations investigations, ensuring thorough documentation, impartiality, and ensuring recommendations are in compliance with legal and company policies
• In partnership with the PBP team, analyze employee relations trends and data to identify systemic issues and recommend preventative solutions
• Partner with managers across all departments in North America to address performance issues, guiding performance improvement plans and disciplinary actions
• Review and approve performance improvement plans to ensure consistency and fairness
• Develop and deliver training and resources to managers on performance management best practices, including coaching, feedback, and corrective action, promoting a culture of feedback and development
• Collaborate with Legal Counsel on complex legal matters and policy development and interpretations
• Ensure compliance with all applicable laws and regulations in employee relations matters
• Identify and mitigate potential legal risks related to employee relations issues
• Stay up-to-date on federal, state, and local employment laws and regulations
• Ownership of compliance training programs and possibly People Team Compliance roadmap
• Identify and address opportunities to streamline and improve employee relations and HR operational processes
• Monitor performance management data to identify trends and opportunities for improvement
• Contribute to initiatives that promote a positive and inclusive work environment, aligned with Sprout Social's values

Preferred Qualifications

• Experience working with a global workforce in EMEA and APAC
• Ability to work independently and as part of a team

Benefits

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
• Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them
• Sprout maintains a remote workforce in many places in the United States
• Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit)
• Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution
• Sprout offers “Flexible Paid Time Off” and ten paid holidays