Senior Movement Communications Specialist

Summary

Join the Wikimedia Foundation as a Senior Movement Communications Specialist! Collaborate with product and technology teams to enhance communication with Wikimedia communities. You will craft and execute communications strategies, facilitate dialogue, and build trust between the Foundation and its global volunteer base. This role involves working across the product lifecycle, from design to deprecation, ensuring community perspectives are integrated. You'll monitor community channels, respond to inquiries, and contribute to inclusive communication practices. The position requires strong writing skills, knowledge of Wikimedia communities, and experience with agile communications strategies. The Wikimedia Foundation is a remote-first organization offering competitive salaries and a commitment to diversity and inclusion.

Requirements

• Excellent written English and fluency with at least one other language
• Organized, efficient, proactive, able to meet deadlines
• Knowledge of Wikimedia communities' dynamics, cultures, and channels
• Familiarity with the product development lifecycle and working with engineering and engineering related teams
• Comfortable creating and leading discussions with volunteers in multiple formats, languages and cultures- such as live calls, on-wiki discussions, chat forums, and in person meetings
• Experience implementing successful agile communications strategies across multiple channels and platforms with collaborative outcomes
• Emotionally mature and self-reliant; tolerates ambiguity and maintains positive, respectful professional relationships
• Competence working in fully remote and intercultural teams, sometimes at inconvenient times of day
• Experience of working with technical and non-technical people

Responsibilities

• Craft short and medium term agile communications strategies around movement-facing Product and Technology activities in collaboration with the specialists’s manager and relevant product managers
• Deepen our connections to our movement of online volunteer editors through context-aware, multi-lingual and multi-cultural communications
• Regularly meet with relevant embedded Product teams to understand project plans, designs, timelines, and challenges
• Help maintain relevant FAQs, templates, newsletters, blog posts, wiki pages, and other means to address common questions efficiently
• Monitor relevant community channels for news, incidents, and requests
• Proactively respond to community questions of moderate scope about Foundation work and priorities
• Build two-way dialog between Wikimedia communities and relevant Product and Technology teams, helping teams to understand feedback and adjust product plans accordingly
• This includes launching and facilitating contentious discussions with professionalism and confidence, enabling mutual understanding, clarity, and effective resolution
• Begin with equity and make our movement communications more inclusive by identifying and working collectively to address communication gaps among underrepresented and less vocal groups in the movement
• Communicate the Foundation’s movement-facing work with context to build a narrative as it relates to the Foundation’s ethos and values
• Contribute to learning and knowledge exchange on best practices in Movement Communications within the team and broader Foundation
• Support the Movement Communications team by taking up occasional assignments for other organizational priorities as per manager's indications

Preferred Qualifications

• Experience with advanced Wikimedia user rights (steward, checkuser, volunteer response team (VRT), admins, or other groups)
• Experience using MediaWiki software and related communication tools (on-wiki documentation, Translate extension, MassMessage, etc.)
• Personal interest and volunteer involvement in the work of specific Wikimedia communities, such as affiliates, regional groupings, or project functionaries

Benefits

• Remote-first organization
• Competitive salaries