IT Manager

Summary

Join ActBlue, a nonprofit organization dedicated to building cutting-edge technology for Democratic victories and progressive causes, as their hands-on IT Manager. Lead the Desktop Support and Systems Administration teams, driving IT strategy and operations for a fully remote organization. Manage a team of skilled individuals, overseeing IT infrastructure, vendor relationships, and budget. Develop and execute a comprehensive IT strategy aligned with business objectives. Oversee end-to-end onboarding and offboarding workflows, including automated provisioning and device management. Maintain strong security hygiene and lead incident response for IT outages. This role requires strong leadership, technical expertise, and collaboration skills.

Requirements

• 7+ years of experience in IT operations, including at least 3 years managing technical teams and IT strategy
• Demonstrated experience managing and mentoring desktop support or sys admin teams
• Proven track record of IT budget management and vendor relationship oversight
• Strong understanding of MDM tools (preferably JAMF), identity providers (Okta), and enterprise security hardware (YubiKeys)
• Proven success implementing or improving automated onboarding/offboarding workflows
• Experience with infrastructure planning, technology roadmap development, and strategic IT decision-making
• Excellent organizational and communication skills, especially in a remote environment
• Comfort working cross-functionally with executive leadership, P&C, Security, and other business units

Responsibilities

• Directly manage a blended team of Desktop Support Specialists and Systems Administrators across multiple experience levels
• Manage team performance through regular 1:1s, goal setting, performance reviews, and professional development planning
• Create and maintain operational documentation and SOPs for your teams
• Foster a collaborative, inclusive, and feedback-rich team culture focused on continuous improvement and excellent service delivery
• Identify and remove roadblocks to team efficiency, helping individuals prioritize effectively in a fast-paced environment
• Develop and execute a comprehensive IT strategy aligned with business objectives and growth plans
• Manage IT budget planning, vendor relationships, and contract negotiations to optimize costs and service levels
• Lead technology roadmap planning and infrastructure investment decisions
• Collaborate with executive leadership on technology initiatives that enable business growth and competitive advantage
• Oversee enterprise architecture decisions and evaluate new technologies for organizational adoption
• Oversee end-to-end onboarding and offboarding workflows, including
• Automated provisioning/de-provisioning through Okta
• JAMF-based device setup and management (MDM)
• YubiKey hardware issuance and support
• Running onboarding sessions for new hires
• Manage day-to-day ticket escalations from desktop support and ensure timely and high-quality issue resolution
• Monitor support trends and proactively implement solutions to reduce repetitive issues or manual work
• Partner with People Ops and Security to align team practices with evolving company policies and compliance requirements
• Lead incident response for internal IT outages or major disruptions, coordinating timely communications and resolution
• Develop and track key performance indicators (KPIs) to measure service delivery and inform improvements
• Evaluate and implement tools that improve internal IT processes and visibility, such as dashboards or ticketing enhancements
• Support and maintain a library of 130+ SaaS applications primarily managed through Okta
• Collaborate with stakeholders to assess access needs, assign roles, and maintain audit readiness
• Drive automation initiatives around identity and access management (IAM), asset lifecycle management
• Lead infrastructure improvements, cross-departmental IT projects, system implementations, and technical initiatives
• Build and maintain a scalable hardware and software asset management program from procurement through offboarding
• Oversee disaster recovery planning, business continuity protocols, and risk management strategies
• Maintain strong security hygiene by coordinating regular access reviews and vulnerability remediation with Security

Preferred Qualifications

• JAMF 200+ certification or equivalent MDM experience
• Experience with scripting (e.g., Bash, Python) for automation
• Familiarity with compliance standards (e.g., SOC 2, ISO 27001) and IT audits
• Experience supporting a remote-first workforce
• Project management certification or demonstrated large-scale project leadership experience
• Experience with cloud infrastructure management and optimization

Benefits

• Flexible work schedules and an unlimited time-off policy
• Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families; plus fully-paid health reimbursement arrangement to use for out of pocket expenses and fully-paid short- and long-term disability
• Fully paid basic and AD&D life insurance and a voluntary supplemental life insurance option
• Dependent and health care flexible spending account options
• Employee Assistance Program (EAP) benefits for employees
• Automatic 2% Employer-paid 401K contribution, plus up to an additional 6% match on employee contributions
• A minimum of three months paid medical, family and parental leave (for all new parents, adoptions included)
• Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees
• Additional perks including quarterly snack deliveries and digital subscriptions to the Boston Globe & New York Times