Senior Network Operating Center Engineer

Summary

Join Clear Street, a modernizing financial services firm, as a Senior Network Operations Center Engineer. You will play a critical role in supporting and growing our global financial networks, providing both internal and external support. Primary responsibilities include overnight support for the US and support for APAC and EMEA regions. You will troubleshoot connectivity issues, manage network devices, provide desktop support, and monitor network performance. This role requires at least five years of experience in troubleshooting remote user issues, especially VPN connectivity, and a strong understanding of network devices. The ideal candidate will possess excellent communication skills and the ability to work independently.

Requirements

• At least five (5) years of professional experience showing demonstrable experiences in troubleshooting remote user issues, especially VPN connectivity
• Strong understanding of network devices, including firewalls, switches, and routers such as Palo Alto, Fortinet, Cisco
• Experience with OKTA, GMAIL services, and network monitoring tools like LogicMonitor, CloudVision, or Prometheus
• Ability to work independently, taking ownership of network-related responsibilities within the region
• Willingness to visit data centers occasionally for hands-on maintenance tasks
• Excellent desktop support skills, with the ability to troubleshoot and resolve user issues remotely within the region, as the global team continues to expand and evolve its 24x7 support model
• Strong communication skills and the ability to escalate problems when appropriate

Responsibilities

• Troubleshoot and resolve remote user connectivity issues, including VPN access and performance concerns
• Perform network configuration changes and system checkouts as required, ensuring minimal disruption to services
• Manage and maintain network firewalls, switches, and routers, ensuring consistent network performance and security
• Provide occasional onsite support at local data centers for maintenance activities as needed
• Offer strong desktop support services to remote users, troubleshooting hardware and software issues effectively
• Utilize OKTA for multi-factor authentication (MFA) management and provide support for company email
• Work comfortably in a remote environment, supporting users across multiple locations and time zones
• Monitor network and system performance using tools like LogicMonitor, CloudVision, and Prometheus, ensuring the health and stability of the infrastructure
• Communicate clearly and efficiently with both technical and non-technical staff, escalating issues when necessary for timely resolution
• Mature monitoring and operational readiness

Preferred Qualifications

Experience with cloud environments (especially AWS) and the ability to troubleshoot and support EC2 instances and VPC communication

Benefits

• The opportunity to join a small and growing team of good people, where you can make a difference
• An environment that embraces the utility of a DevOps oriented culture and combines it with a focus on CI/CD methodology
• A meritocratic philosophy that champions collaboration
• Competitive compensation, benefits, and perks