Senior Operations Analyst

Summary

Join Fetch Rewards as a Senior Operations Analyst and tackle challenging problems in the scan-and-match space. You will develop scalable solutions, collaborate with software development teams, and contribute to a small team of analysts embedded within the software development lifecycle. This role demands strong analytical skills, expertise in cloud-based systems, and proficiency in SQL and Python. Fetch offers a supportive and innovative work environment, ranked among America's Best Startup Employers by Forbes. Competitive benefits include equity, 401k matching, comprehensive health plans, education reimbursement, robust leave policies, and a flexible work environment.

Requirements

• 5+ yrs experience in a related role
• Expertise in cloud-based distributed systems (bonus points for experience using AWS), microservices architecture, and handling large-scale data ingestion and processing workflows
• Version control using Git
• Analytics-tailored SQL skills: writing optimized queries & navigating complex data sets
• Demonstrated abstract problem solving skills, including solving challenges in unique ways
• Advanced Analytics skills using Python specifically with object orientation

Responsibilities

• Solve some of Fetch’s toughest problems in the scan-and-match space, identifying elegant and creative solutions to thorny challenges
• Work on a small team of other analysts, and embedded in the software development lifecycle of 2-3 teams across Fetch
• Independently take on challenging problems & develop scalable solutions
• Translate technical issues to non-technical team members
• Collaborate with software development teams: gathering & communicating software requirements & projecting the impacts of proposed solutions

Preferred Qualifications

• Experience working with large data sets
• Visualization & reporting: we use Grafana & Tableau
• Experience working with product information in an e-commerce setting
• Analytics models: DBT, Airflow, etc
• Advanced forecasting skills: statistical & other predictive techniques
• Experience in a player/ coach role: You can mentor and guide a team but are still willing and able to get in the weeds

Benefits

• Equity: We also offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth
• 401k Match: Dollar-for-dollar match up to 4%
• Benefits for humans and pets : We offer comprehensive medical, dental and vision plans for everyone including your pets
• Continuing Education : Fetch provides ten thousand per year in education reimbursement
• Employee Resource Groups : Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule
• Calvin Care Cash : Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment : Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home