Deel is hiring a
Senior Operations Manager

Summary

The job is for a role in a fast-paced global hiring platform company, Deel. The employee will execute initiatives, identify and resolve problems, improve customer experience, and collaborate with an international team. Deel offers fair and competitive pay, computer equipment tailored to the role, stock grant opportunities, additional perks and benefits based on employment status and country, remote work flexibility, and WeWork access where available.

Requirements

• 4+ years work experience in a start-up or in a fast paced company or consultancy
• Ability to grasp problems quickly and design pragmatic solutions
• Eagerness to learn and grow
• Extreme attention to detail while being able to drive impact quickly and successfully
• High energy level and drive, practice first principles thinking
• Strong analytical skills turning data into insights (SQL skills are a must)
• Willingness to roll up your sleeves, being hands-on and pragmatic is what makes you and your team successful
• You are a team player and customer obsessed

Responsibilities

• Execute initiatives and manage projects leading to a higher level of excellence across all operations teams and beyond
• Identify highly impactful problems or moments of friction and improve customer experience by implementing changes successfully
• Implement, own and improve operational systems and processes, workflows, and/or organizational tools, and drive improvements leading to us serving customers faster, better or more efficiently
• Put yourself into the shoes of our customer, deep dive into specific user flows and common challenges to understand priorities
• Work closely with an international team and collaborate with operations team members and stakeholders, such as product, knowledge and more

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available