Senior Operations Manager

Summary

Join Kobo, a global leader in providing open-source survey data collection solutions, as a Senior Operations Manager to oversee day-to-day operations, contract management, and operational efficiency. This role will work closely with the Administrator and supervise them initially, gradually transitioning to managing and mentoring a larger team of specialized professionals as the organization scales.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA or relevant Master’s degree preferred
• Minimum of 5 years of experience in operations management
• Strong understanding of contract management
• Experience working with internal or external legal counsel
• Strong leadership and communication skills for managing cross-functional teams
• Demonstrated ability to work in a global and remote environment
• Proven problem-solving skills with a proactive, solution-oriented mindset
• Experience in scaling operational processes in dynamic environments, such as technology, startup, or mission-driven organizations

Responsibilities

• Oversee Kobo’s daily operations, ensuring efficiency and alignment with strategic objectives
• Develop and implement operational policies, procedures, and best practices to improve workflows across the organization
• Supervise the Administrator who handles day-to-day communication and tasks related to contracts, grants, HR, and sales
• Collaborate with engineering, finance, sales, product, program, and customer success teams to establish key operational metrics and implement tools to monitor performance, ensuring actionable insights are regularly reviewed
• Facilitate cross-functional continuous improvement efforts by helping teams identify bottlenecks, optimize workflows, and enhance operational effectiveness
• Manage contracts with clients, grantors, and vendors, ensuring alignment with organizational objectives and legal requirements
• Oversee the compliance of the organization with all relevant data protection regulations (e.g., GDPR and local equivalents), in coordination with external legal counsel
• Ensure timely tracking and fulfillment of all contractual deliverables and obligations
• Collaborate with the Finance team to ensure that contracts related to grants and funding are compliant and financially sound
• Ensure proper documentation, reporting, and risk mitigation in all contract processes
• Oversee SaaS sales operations, including invoicing processes and agreement management to ensure that sales operations are running smoothly and that organizational and customer needs are being met
• Ensure payroll, benefits administration, and compliance with labor laws and regulations are handled effectively
• Support recruitment and onboarding

Benefits

• Genuine Impact : Contribute directly to projects that affect millions globally, working with international humanitarian organizations and community-based partners in 200 countries
• Meaningful Work Environment : Join a team that tackles global challenges through innovative data collection tools that create lasting change
• Diverse Team : Be part of a globally diverse, inclusive team that values equity and inclusion across all spectrums
• Flexible Work Culture : Enjoy mutual flexibility, with a culture prioritizing work-life balance
• Professional Development : Access generous professional development opportunities
• Health & Wellness : 5 medical insurance options, dental, and vision (up to 80% premium covered), plus life insurance
• Financial Security : 401(k) retirement plan with 100% match up to 2%
• Work-Life Balance : 20 days paid time off, 10 floating holidays, unlimited sick days, and paid parental leave