Senior Operations Manager

Summary

Join LinkGraph, a rapidly growing SEO software company, as a Senior Operations Manager to lead three core teams (Assigning, Publisher Relations, and Outreach) in fulfilling client orders, managing publisher partnerships, and onboarding publications. You will oversee daily execution and long-term strategy of fulfillment operations, own operational reporting and KPI development, improve workflows, and build scalable systems. The role requires strong leadership, collaboration, and data analysis skills. The position offers a competitive salary, paid time off, and a supportive work environment. LinkGraph is committed to fostering a healthy work-life balance and provides opportunities for professional development and growth. The company has received numerous awards for its growth and positive work environment.

Requirements

• 5+ years in operations or program management within SaaS, media, or digital industries
• Proven experience managing teams and optimizing workflows at scale
• Strong data mindset with reporting and KPI ownership
• Excellent communication and cross-functional collaboration skills (Business level English is required)
• Proficiency in ClickUp, Google Sheets, and Retool or similar software
• Experience in process improvement and change management
• Track record of scaling operations in high-growth environments

Responsibilities

• Lead fulfillment operations across three teams: Assigning, Publisher Relations, and Outreach
• Own delivery of operational reports, KPIs, and client-facing dashboards
• Improve processes quarterly to drive speed, quality, and efficiency
• Lead weekly EOS meetings to align teams and remove blockers
• Manage publisher relationships and resolve escalations
• Collaborate with Sales, Product, Marketing, and Engineering
• Develop team members through coaching and career planning
• Oversee incident response, risk management, and special projects

Preferred Qualifications

Knowledge of publisher networks or digital advertising ecosystems

Benefits

• $3,000- $4,000 USD/month depending on skills, experience and location
• 15 Days Paid Time Off + Christmas Day + New Year's Day Paid Off