Senior Operations Project Manager

Summary

Join Docplanner Group as a Senior Ops Project Manager (AI) and accelerate collaborative efforts within our global AI area and Brazil operations. This role focuses on managing stakeholders, analyzing KPIs, monitoring performance, and optimizing processes for scalability and efficiency. You will oversee the performance and growth of AI products in Brazil, building strong relationships with cross-functional teams and external partners. The ideal candidate will excel in stakeholder management, data-driven decision making, and operational improvements. This is a remote-first position based in Brazil, offering a competitive compensation package and benefits.

Requirements

• Proven experience (5+ years) in operations or project management, with a focus on scaling businesses or projects at the regional level
• Strong analytical and problem-solving skills, with the ability to interpret data, anticipate challenges, and develop effective, data-driven solutions
• Excellent stakeholder management and communication skills, with a track record of collaborating across cross-functional teams and organizational levels
• Demonstrated expertise in optimizing processes to improve operational efficiency and scalability
• A proactive self-starter with the ability to work independently, manage multiple priorities, and deliver results in dynamic environments
• Be an interdisciplinary entrepreneur
• Have a high level of energy, ownership and strong communication skills
• Have 5+ years of relevant experience (e.g. project management, customer success, product management), ideally in a high-growth environment (tech experience is a plus)
• Be excellent in analyzing, and synthesizing product usage data to provide actionable insights
• Have the ability to adapt quickly to a fast-paced working environment and switch between strategic high-level thinking and hands-on operational work
• Possess excellent project management capabilities - be organized, systematic and detailed with a focus on results
• Be native Brazilian and able to communicate in English (B2+)

Responsibilities

• Build strong relationships with cross-functional teams and external partners to align priorities, resolve challenges, and ensure smooth project execution
• Provide clear and actionable progress updates, insights, and strategic recommendations to senior leadership
• Analyze KPIs, customer feedback, and product usage data to identify trends, address issues, and identify opportunities for growth
• Develop and optimize operational processes to improve efficiency, scalability, and alignment with global standards
• Lead and oversee experimentation in both digital products and business offerings, such as entering new markets or testing new solutions for existing markets
• Participate in resource planning to ensure that tools, people, and materials are effectively allocated to support objectives
• Monitor project budgets to manage costs and meet financial goals without compromising quality

Preferred Qualifications

• Have worked with AI, ML projects
• Have experience working with LLM-based solutions, know their pros and cons, and worked with various prompting techniques

Benefits

• Share options plan after six months working with us, vesting in 5 years (subject to separate ESOP agreement and plan)
• Gym membership (reduced price)
• Health Insurance paid by the company
• Flexible retribution plan benefits
• Mental health program (iFeel)