Abnormal Security is hiring a
Senior Order Management Specialist

Summary

Join our team as a Senior Order Management Specialist and play a pivotal role in overseeing and optimizing the end-to-end order management process within the Salesforce and finance ERP platforms. As a key member of our cross-functional teams, you will review and validate orders, troubleshoot issues, and collaborate to enhance overall order fulfillment efficiency.

Requirements

• Bachelor’s Degree in Accounting, Business Administration, or related field
• 5+ years of experience as Order Management Specialist, preferably in a senior role
• In-depth knowledge and hands-on experience with Salesforce and finance ERP platforms
• Strong analytical and problem solving skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a cross-functional team environment
• Detail-oriented with a focus on accuracy and efficiency
• Comfort with ambiguity, and an ability to work both collaboratively and independently
• Experience implementing and optimizing order management processes

Responsibilities

• Review and validate orders entered into Salesforce and finance platform for accuracy, completeness, and adherence to company policies
• Process and manage orders within platforms ensuring timely and accurate order fulfillment
• Troubleshoot and resolve order-related issues promptly
• Maintain accurate order records for finance ERP, including customer account details and customer communications
• Collaborate with sales, sales operations, and finance teams to address order inquiries, resolve discrepancies, and ensure a seamless order-to-cash process
• Leverage extensive understanding and expertise in Salesforce functionalities to maximize the efficiency of order management processes
• Ensure seamless integration between Salesforce and finance ERP, working closely with IT and relevant stakeholders to troubleshoot and resolve integration issues
• Monitor and analyze key performance indicators (KPIs) related to order management, providing updates to the team on effective improvements
• Collaborate with cross-functional teams to implement data-driven improvements based on order management metrics and analysis

Preferred Qualifications

Experience with implementation of finance ERP platforms, with an emphasis on order management functions