Senior Patient Strategy and Operations Manager

Summary

Join our growing Patient Strategy & Operations team as a Senior Manager to drive patient acquisition and optimize conversion within our Psychiatric Services business. This role will focus on improving the patient funnel, streamlining processes, and leading cross-functional initiatives to deliver exceptional growth for psychiatric business at Rula.

Requirements

• 6+ years of experience in operations-based roles within an organization (e.g. Growth PM, Product Operations, Go-To-Market Operations, Revenue Operations, etc.), with 2+ years of experience managing frontline teams
• Demonstrated experience with leading cross-functional teams to stand up, optimize, and scale new processes and systems
• Proficiency in leveraging data to inform decision making
• Expertise in writing technical requirements, project plans/updates, experiment results, and strategy documents
• Excellent written and verbal communication skills, with a proven ability to distill complex issues into structured, strategic frameworks and concrete action plans
• Deep experience spearheading product changes and continuous improvement, within a Product department or collaborating extensively with Product teams

Responsibilities

• Improving patient funnel
• Streamlining processes
• Leading cross-functional initiatives to deliver exceptional growth for psychiatric business at Rula

Preferred Qualifications

• Experience in fast-paced, high-growth startup environments
• Intermediate proficiency with SQL, Looker, and/or similar data tools
• Expertise in managing offshore and/or nearshore teams
• Experience with outbound sales and/or patient/customer support

Benefits

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments
• Comprehensive health benefits : Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access : Start saving for your future
• Generous time-off policies : Including 2 company-wide shutdown weeks each year for self-care (for most employees)
• Paid parental leave : Available for all parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP) : Support for your mental and physical health
• New hire home office stipend : Set up your workspace for success
• Quarterly department stipend : Fund team-building activities or in-person gatherings
• Wellness events and lunch & learns : Explore a variety of engaging topics
• Community and employee resource groups : Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
• Discounted programs : Fetch, SmartSpend, Ladder, SoFi