Senior Payment Network Analyst

Summary

Join Pathward, a hybrid, remote-office financial empowerment company, and become responsible for implementing and supporting new and existing payment network program setups. You will ensure appropriate network and account setups for new programs, complete necessary documentation, administer network portals, register third parties, and drive annual renewal processes. This role requires strong communication, problem-solving, and organizational skills, along with the ability to manage multiple tasks in a fast-paced environment. Pathward offers a competitive salary, performance-based incentives, and a comprehensive benefits package including health insurance, 401(k), life insurance, disability benefits, and paid time off. The company values diversity and inclusion, creating a supportive and collaborative work environment.

Requirements

• High School Diploma or equivalent
• Typically requires a minimum of five years of related experience
• Proficient communication skills
• Self-directed and motivated
• Expert at critical and adaptive thinking
• The ability to manage multiple tasks, working in a fast-paced environment, meeting established deadlines
• Excellent problem-solving skills
• A high degree of accuracy; detail-oriented

Responsibilities

• Ensure the appropriate network and account set-up for new programs
• Complete, submit, and retain all necessary documentation and reports to Networks to support payments programs
• Administer network portals and provisions internal staff and partners
• Register applicable third parties with networks
• Drive annual network renewal processes
• Update and educate stakeholders on network rules and operating procedures as needed
• Contribute in meetings and keep team members informed of relevant tasks and issues including status, dependencies and expected timelines for completion
• Review network forms from partners and processors for completeness and accuracy prior to network submission
• Update internal configuration system to reflect network setups
• Utilize internal case system to communicate and document network tasks within established timeframes
• Utilize tools and resources to navigate questions and processes
• Navigate day-to-day tasks independently
• Serve as an experienced resource for other team members to navigate requests
• Serve as the subject matter expert (SME) for network fundamentals
• Identify areas of improvement and drive solutions
• Other duties as assigned

Benefits

• Health insurance
• 401(k) retirement benefits
• Life insurance
• Disability benefits
• Paid time off
• Annual performance-based incentive opportunity