Senior Risk Strategy Analyst

Summary

Join Trustly's Risk Operations team and contribute to mitigating risks and reducing losses. Proactively analyze data, identify trends, and generate impactful recommendations to drive business goals. Compile trends for detection model or rule adjustments, summarizing findings for data scientists. Support process and tool improvements, optimizing strategies through automation. Serve as the primary contact for Data Science and Data Analytics/Engineering teams. Assist customer support and sales teams with inquiries regarding approval/loss rates. This role requires call availability and experience in fraud/risk within financial services or e-commerce, preferably with payments or remittances experience. Trustly offers a remote-first culture with various benefits.

Requirements

• Fraud/risk experience in the financial services/e-commerce industry - preferably with some experience in payments or remittances
• Familiarity with fraud concepts such as account-take-over, stolen financials, friendly fraud, and identity theft
• Strong analytical skills and an understanding of how to utilize data to target improvements and solve problems
• Ability to recognize fraud trends, patterns, "spidey sense"
• Experience with translating fraud trends into rule logic and/or feature suggestions
• Experience in large-scale data analysis using Python
• Intermediate/advanced SQL skills
• Ability to communicate in English

Responsibilities

• Proactively analyze data, identify trends, and generate impactful recommendations to drive business goals
• Compile trends allowing for detection model or rule adjustments. Summarize and document findings with recommendations for data scientists
• Support Risk Operations with process and tool improvements
• Optimize Risk Operations strategy by identifying opportunities to automate processes
• Be the primary point of contact with Data Science and Data Analytics/Engineering teams
• Assist the customer support and sales teams by handling internal/external inquiries regarding approval/loss rates
• This role requires availability to work on calls

Benefits

• Bradesco health and dental plan, for you and your dependents, with no co-payment cost
• Life insurance with differentiated coverage
• Meal voucher and supermarket voucher
• Home Office Allowance
• Wellhub - Platform that gives access to spaces for physical activities and online classes
• Trustly Club - Discount at educational institutions and partner stores
• English Program - Online group classes with a private teacher
• Extended maternity and paternity leave
• Birthday Off
• Flexible hours/Home Office - our culture is remote-first! You can work in every city in Brazil
• Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more treats! Spoiler alert: Equipment can be purchased by you according to internal criteria!
• Annual premium - As a member of our team, you are eligible to receive an annual bonus, at the company's discretion, based on the achievement of our KPIs and individual performance
• Referral Program - If you refer a candidate and we hire the person, you will receive a reward for that!