Senior Payments GTM Operations Manager

Summary

Join Nextech, a leader in specialty healthcare technology solutions, as a Senior Payments GTM Operations Manager. Your key objectives are to help customers utilize our payments and financial services tools and accelerate revenue growth. You will identify opportunities, design, and execute strategic programs to drive adoption and usage of Nextech's financial services functionality. This role requires collaboration with cross-functional teams, data analysis, and a deep understanding of payments and financial services. Nextech offers competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits. We are an equal opportunity employer.

Requirements

• Deep understanding of payments and financial services business models, metrics, and growth strategies is highly desirable, particularly financial services for small businesses
• Strong data-driven mindset—able to use analytics to measure impact, drive decision-making, and optimize performance
• Exceptional communication and stakeholder management skills, with experience working cross-functionally with Sales, Marketing and Product
• Demonstrated ability to design and implement scalable operational processes that enhance efficiency and ultimately drive growth
• Passion for helping small businesses succeed through innovative financial solutions
• A curious mind and a growth mindset. You are a scrappy learner who can quickly become an expert and build new capabilities
• A proactive drive to solve problems. You are capable of bringing structure to ambiguous problems, corralling resources, and delivering results
• A preference for working in an ambiguous and fast-paced environment. We’re growing fast and things are changing every day

Responsibilities

• Re-imagining the end-to-end customer journey and the underlying GTM processes, in close collaboration with cross-functional partners
• Experimenting with a range of actions (e.g. incentives) to drive payments adoption and usage, rapidly iterating based on results
• Setting performance metrics for GTM efforts overall, specific programs / initiatives, and relevant cross-functional teams
• Recommending optimizations for customer facing teams
• Establishing close working relationships with cross-functional teams such as Product, Sales, Customer Success, Marketing and Analytics
• Relying heavily on data and qualitative insights to guide programs / initiatives from opportunity identification through to impact measurement
• Staying ahead of industry trends and the broader competitive landscape

Preferred Qualifications

5-10 years of experience in Payments GTM operations and/or strategy (preferably a mix of both)

Benefits

• Employee Assistance Program with free counseling sessions available
• Flexible Time Off: take time off when you need it without worrying about available hours
• 10 paid holidays + 1 floating holiday
• Generous annual bonus opportunity
• Insurance : Choice of Medical, Dental, and Vision plans
• Wellness Program including discounts on medical premiums
• Health Savings Account
• Flexible Spending Account
• Volunteer Time Off
• 100% Company-Paid Parental leave
• 401(k) with Employer Match
• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
• Company-Sponsored 529 College Savings Plan
• Corporate Discounts on Retail, Travel, and Entertainment
• Pet Insurance options