Senior People Operations Generalist

Summary

Join Mercury's People Operations team as a Senior People Operations Generalist and help startups and small businesses scale globally. You will be the go-to expert for global leave practices and HR compliance, a trusted Workday partner, and the primary driver of the Employee Resource Group (ERG) program. This role requires subject-matter expertise, flexibility, and adaptability to handle diverse projects. You will manage complex leave of absence processes, advance DEIB initiatives, and develop country-specific leave policies. Success involves ensuring a smooth employee experience and compliance with regulations. The role also includes Workday management and partnering with the People team on ERG strategy and execution.

Requirements

• Have 3-5 years of experience as a People Operations specialist, generalist, or equivalent job in a high-growth company with at least 2+ years of hands-on experience in leave of absence administration and HR compliance, legal, and/or policy work
• Have experience using Workday (as an administrator)
• Have experience and/or interest in managing DEIB initiatives, such as our ERG program
• Demonstrate empathy and emotional intelligence, with the ability to handle sensitive, personal, and confidential matters with extreme care
• Demonstrate exceptional verbal and written communication skills, with the ability to switch communication styles based on the audience and objectives you’re trying to achieve
• Be highly organized and detail-oriented with the ability to manage dozens of leave cases and multiple projects at once
• Be comfortable working in ambiguous, ever-changing environments, and able to adapt and pivot with ease

Responsibilities

• Act as Mercury’s primary point of contact and global subject matter expert for all things related to leave of absences—including deep knowledge in international leave practices and compliance
• Lead the development of country-specific leave of absence policies, ensuring they are tailored to each country's unique requirements and regulatory landscape
• Manage the end-to-end process to ensure a smooth employee experience for both employees, managers, and cross-functional stakeholders during leaves
• Serve as a key partner in the creation and implementation of global People Policies– ensuring they are compliant, scalable, and aligned with Mercury’s culture and values
• Proactively build and maintain toolkits, guides, and frameworks that support both employee experience and business needs
• Serve as the Absence partner for Workday, responsible for updating leave dates, holiday calendars, work schedules, and time off configurations
• Understand job architecture at a high level and be able to provide hands-on support to our HRIS Lead on a regular basis
• In partnership with the People team, own the vision and strategic direction for Employee Resource Groups at Mercury, ensuring they serve as opportunities for employees to build meaningful connections with their colleagues in a remote-first environment
• Function as the primary point of contact and advisor for all ERG leads and leadership partners by facilitating meetings to discuss engagement ideas, and troubleshooting challenges
• Project manage the annual DEIB Charter Metrics in partnership with Data Science, Design, and Recruiting

Benefits

• Base salary
• Equity