Senior Portfolio Release Manager

Summary

Join ServiceNow as a Sr. Portfolio Release Manager and lead the end-to-end process of releasing products to market or internal stakeholders. You will develop and maintain a release strategy aligned with the portfolio roadmap and organizational priorities. This role requires overseeing multiple releases, managing cross-functional teams, and ensuring on-time delivery. You will also be responsible for creating and enforcing release governance and standards, facilitating discussions with executive stakeholders, and ensuring resource allocation aligns with organizational goals. The ideal candidate possesses extensive experience in portfolio or release management and a proven track record of success in managing large-scale global programs. ServiceNow offers a flexible work environment.

Requirements

• 7+ years of experience in portfolio or release management, project management or operations (Learning and Development experience a plus)
• Experience managing large scale global programs
• Proven success in managing multiple concurrent releases
• Skills Leadership and collaboration
• Skills Strategic Thinking
• Skills Problem Solving
• Skills Communication
• Skills Technical Proficiency

Responsibilities

• Develop and maintain a release strategy that aligns with the overall portfolio roadmap and organizational priorities
• Develop the GLD services and offering release lifecycle from intake through to market delivery. Oversee multiple releases across the portfolio, ensuring alignment with broader business objectives
• Lead the end to end release process across multiple teams (e.g., development, operations, sales, communications, support) to ensure all aspects of the release are on track. Manage release risks and issues, proactively addressing any roadblocks to ensure timely delivery
• Create and enforce clear release governance and standards across GLD. Implement tools and methodologies to streamline release planning and execution
• Facilitate discussions with executive stakeholders to align on priorities and resolve conflicts. Ensure resource allocation aligns with capacity planning and organizational goals

Preferred Qualifications

Learning and Development experience