Senior Manager, People Systems

Summary

Join Toast's People Products team as a Senior Manager, Workday & HR Case Management! You will be the product owner for Workday and a strategic partner for the HR Case Management platform (ServiceNow). This role involves leading a team, managing system enhancements, and collaborating with cross-functional teams to meet the evolving needs of the business and employees. You will leverage product management principles and HR technology expertise to optimize systems and enhance user experience. The position reports to the Director of People Products and manages a team in the US and India. This is a chance to make a significant impact on employee experience through technical leadership and strategic partnerships.

Requirements

• 15+ years of experience in HR technology, with deep expertise in Workday HCM and HR Case Management systems
• Experience in hyper growth companies and ability to navigate ambiguity and complexity, demonstrate resilience and positivity during headwinds and Ability to thrive in a fast pace evolving environment
• Bachelor’s degree in Information Systems, Business Administration, HR, or related field
• Proven people first leadership with growth mindset, Influence and Collaborates Effectively, and
• Proven track record of leading system implementations and large-scale projects
• Experience applying product management practices, including agile methodologies
• Strong analytical, problem-solving, and project management skills
• Excellent communication and stakeholder management abilities
• Strong knowledge on APIs and on Workday Architecture

Responsibilities

• Partner with VPs and Directors in the People organization to design and continuously improve our Workday and HR Case Management systems architecture and processes and to align technology solutions with business goals
• Collaborate with peer leaders to establish your team’s annual strategy and quarterly roadmaps, focusing on automation and scalability to support the company's growth goals
• Own the technology strategy and operations for your systems portfolio
• Lead system optimization efforts to enhance user experience and system performance
• Partner with IT organization on our HR Case Management solution and be a strong partner to IT organization
• Collaborate with Systems team leaders to implement best-practice People processes, architectures, and integrations that enhance adoption, usability, and operational efficiency
• Promote a culture of innovation by introducing new software, systems, and programs
• Apply product management methodologies, including agile practices, to implement and enhance HR systems
• Conduct regular market and system research to stay ahead of HR tech trends
• Lead vendor selection, management, and contract negotiations
• Drive adoption and optimize value by recommending improvements for new People SaaS platform features and functionality, focusing on process enhancements and ROI
• Build and manage the Workday Systems and Unily’s team, fostering a high-performing, supportive environment to effectively execute on the strategic roadmap with focus on raising the bar and mentorship
• Develop strategic roadmaps and maintain a prioritized project backlog to guide the team’s focus and execution and experience managing capacity planning and workload management
• Select and manage external vendors and consultants as needed to meet project demands
• Foster a collaborative, innovative, and customer-centric team culture
• Set clear performance goals and provide continuous feedback and development opportunities
• Be a role model of Toast Values
• Oversee and streamline Workday ticket management to provide efficient, global end-user support with the focus on improving operational excellence through innovation
• Oversee system configuration, testing, and troubleshooting
• Coach on configuration and manage system components including fields, forms, workflows, reports, dashboards, integrations, and other complex modules
• Ensure data integrity, compliance, and security across all HR systems
• Oversee system upgrades and releases, ensuring minimal business disruption
• Support the People organization during critical cycles and mandatory programs such as open enrollment, performance reviews, and compensation planning
• Develop and maintain policies, standards, and procedures to ensure consistency and compliance
• Gather and document cross-functional requirements (from business, reporting, analytics) to analyze business needs and select optimal system solutions
• Experience building out / maturing SOX compliance processes in newly public companies
• Develop and execute change management plans for system implementations
• Partner with HR and Communications teams to deliver end-user training and support

Preferred Qualifications

• Master’s degree in a relevant field
• Experience managing and developing high-performing teams
• Familiarity with additional HR technologies and third-party integrations

Benefits

• Flexible paid time off
• Sabbatical opportunity after five years
• Professional development reimbursement program
• Commitment to employee wellbeing through resources such as a quarterly wellness stipend and mental health benefits
• Parental leave
• Various peer and company recognition programs
• 401(k) and matching
• Core health and welfare benefits including medical, dental, & vision coverage
• Employee stock purchase plan
• Subsidized backup childcare