Senior Account Manager

Summary

Join DoseSpot, a PE-backed start-up and leader in electronic prescribing software, as a Senior Account Manager. You will cultivate strong relationships with high-value enterprise clients, driving customer success and identifying growth opportunities. This role involves managing a portfolio of accounts, negotiating contracts, and acting as a trusted advisor. Collaboration with internal teams is crucial to ensure client satisfaction and achieve organizational goals. The ideal candidate possesses extensive experience in enterprise account management and excels in building strategic partnerships. This position offers a remote work environment with a flexible schedule and a comprehensive benefits package.

Requirements

• Bachelor’s degree in Business Administration, Sales, or a related field, or equivalent experience
• At least five years of experience as an Account Manager or similar role, with experience managing enterprise-level accounts
• Exceptional communication, negotiation, and presentation skills
• Strong problem-solving, analytical, and decision-making capabilities
• Expertise with CRM software (e.g., Salesforce) and Microsoft Office Suite
• Demonstrated ability to achieve sales goals and build strategic partnerships
• Proven ability to manage multiple complex accounts while maintaining attention to detail
• Willingness and ability to travel 10-12 times annually for client meetings, conferences, and training sessions

Responsibilities

• Manage a portfolio of A/B accounts, including enterprise-level clients
• Serve as the primary point of contact for all client account management matters
• Build and maintain strong, long-lasting relationships with high-value clients
• Negotiate complex contracts and close agreements to maximize revenue
• Act as a trusted advisor to customer stakeholders and executive sponsors
• Ensure the successful delivery of customized solutions aligned with client objectives
• Conduct strategic account reviews and provide detailed sales reports. Annual onsite visits for tier one customers will be required
• Identify and pursue long-term growth opportunities within assigned accounts
• Forecast and track key account metrics (e.g., adoption rates, sales results)
• Collaborate with the sales team to identify and grow opportunities within the territory
• Address escalated client concerns and provide effective resolutions
• Keep clients informed of product updates, feature releases, and form executive level relationships to drive joint strategy conversations
• Strategically partner with customers to keep their teams informed of sales messaging, value proposition, and joint marketing options available to them
• Serve as a coach to account managers to assist in growing and developing their account management skillsets

Benefits

• Remote work environment with a flexible work schedule to encourage work-life balance
• Annual company offsite
• Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave
• Medical, dental, and vision insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose)
• 401(k) company match
• One-time workspace reimbursement to help you optimize your remote workspace