Senior Portfolio Solution Engineer

Summary

Join NICE as a Portfolio Sales Engineer and lead the functional and technical sales process, focusing on solutions development across NICE’s portfolio. You will articulate the value of NICE solutions to both business and technical users, leveraging your expertise in call center operations, telephony, and cloud computing. As a self-motivated storyteller with a proven track record in software sales, you will manage and interpret customer requirements, exceeding their needs through creative and adaptive approaches. You will deliver compelling demonstrations, identify technical challenges, and lead all technical aspects of the sales process, including proof of concepts. This role requires strong technical skills, experience with solution selling, and the ability to communicate effectively with various stakeholders.

Requirements

• Exceptional presentation and demo capabilities
• Experience customizing and building the storyboard for demos and POC
• Demonstrated success in achieving strategic deal wins
• Ability to manage multiple, complex sales opportunities simultaneously
• Ability to communicate from C-level executives down to Agent/Front Line level employees
• Self-motivated, highly organized and team-oriented
• Strategic thinker with a strong technical aptitude

Responsibilities

• Deliver demonstrations that align the NICE portfolio with the customer’s business challenges
• Identify all functional and technical challenges of assigned accounts
• Manage and interpret customer requirements and use astute questioning skills to understand, anticipate and exceed customer needs
• Influence and educate clients that NICE’s solution will best satisfy their needs in terms of ease of use, quality, benefit, and value
• Lead in all technical aspects of the sales process
• Assist with the definition and execution of successful proof of concepts (POC), where appropriate
• Actively contribute to a team approach with account executives and overlay teams
• Provide product feedback and suggestions to Product house
• Able to promptly respond to functional and technical elements of RFIs/RFPs
• Professionally and independently conduct discovery conversations and needs analysis for both business and technical topics

Preferred Qualifications

• Contact centre technologies, WorkForce Manager/Management, Talent/HR Management, CRM or Business Intelligence experience
• Certifications and knowledge of cloud technologies (AWS, Azure, Google)
• Hardware platforms & Virtualization
• Vertical market selling experience including Banking, Insurance, Telcos, Healthcare, Travel, and others