Senior Product Analyst

Summary

Join Softrams, a Tria Federal company, as a Senior Product Analyst and contribute to the development of modern, usable, and responsive applications for mission-critical health IT solutions. This role involves working with agile teams, eliciting requirements, and collaborating with stakeholders. You will be responsible for capturing product requirements, conducting policy analysis, and working with the sprint team to implement user stories. The position requires a Bachelor's degree, significant experience in software agile delivery and healthcare IT, and the ability to obtain a U.S. Federal Position of Trust clearance. Softrams offers a comprehensive benefits package including health insurance, retirement plan, paid time off, and various other perks.

Requirements

• Ability to successfully obtain a U.S. Federal Position of Trust clearance designation
• Must reside in and be able to perform work in the United States
• Must have lived in the United States for 3 of the last 5 years
• Bachelor’s degree and 8 years of experience in software agile delivery working with working with sprint teams to implement solutions in line with product requirements and using agile collaboration tools (Jira, Confluence, etc.)
• 7+ years of total experience as a product owner, business analyst, product analyst, supporting the capture of requirements and developing business process models
• 3+ years of experience with healthcare IT programs including working with healthcare payer data and business processes

Responsibilities

• Work with dynamic and multi-functional teams to help develop and/or enhance products on a day-to-day basis
• Follow an Agile methodology while performing in a highly collaborative environment to deliver incremental working software with end-to-end user experience in mind
• Work with the Product Owner and Product Manager, designers, the customer, users, and other stakeholders to capture product requirements as user stories with robust acceptance criteria that meet customer needs and address pain-points
• Conduct policy analysis toward developing and adapting business requirements
• Conduct product analysis sessions, work group calls, user research, and usability testing and engage customers to provide requirements and feedback
• Work with sprint team to implement and accept user stories as defined
• Work the customer business owner and leads to develop agile documentation and oversee quality assurance activities (SOPS, QA processes, metrics, reporting)
• Develop Change Requests following change control policies and procedures established to monitor and control product vision
• Mentor junior analysts, providing guidance, training, and support to enhance their skills and ensure the quality of deliverables
• Act as a backup product manager in the absence of the primary product manager overseeing product roadmap, prioritization, and stakeholder communications
• Provide detailed status updates and project metrics on a weekly basis to the project manager, ensuring alignment with project timelines and objectives
• Collaborate with cross-functional teams to define business requirements, user stories, and acceptance criteria, ensuring successful project delivery
• Conduct regular meetings with stakeholders to gather feedback and ensure business needs are met

Preferred Qualifications

• Demonstrated abilities to analyze complex business processes and operations; represent user needs as user story requirements; and identify gaps and come up with improvements
• Demonstrated ability to exercise creative and critical thinking to identify and evaluate alternatives toward arriving at decisions with stakeholders
• Excellent oral and written communication skills and ability to document complex problems in a simple & intuitive manner that others can understand
• In-depth knowledge of Medicare and Medicaid policies, programs, systems, and data
• Experience with Scaled Agile Framework (SAFe)
• Agile certifications relevant to product owner and product analyst roles (e.g., PMI-ACP, CPM, CPO, CSM, PSM, SAFe POPM)
• Experience with Electronic Data Interface (EDI) processing, including experience with 270/271 transactions and/or other X12 data formats
• Experience working with Federal Healthcare IT Projects. Other government contract experience will be considered
• Ability to perform business process modeling and develop business process flows and concepts of operation for complex systems

Benefits

• 65%-75% company-sponsored (including dependents) premiums towards medical, dental and vision insurance. For eligible plans and tiers, we provide 100% company-paid medical insurance. 100% employer sponsored STD, LTD and life insurance (min $100K). Voluntary life insurance option available
• Retirement 401(k) plan with employer matching. Immediate vesting
• Vacation and sick leave
• Maternity and parental leave
• Discretionary bonuses, spot awards, gifts, and tenure-based rewards
• Company-sponsored role-based training and certifications
• Monthly DoordashDashPass subscription
• Group discounts via LifeMart ADP
• 100% remote-first team environment and works in the eastern time zone. Standard work hours are 9am ET to 5pm ET with flexibility around start and end times based on team needs