Senior Product Designer

Summary

Join Braze's SMS team as a Senior Product Designer and contribute to the design and iteration of high-impact features for chat messaging. You will collaborate with engineering, product management, and other design teams to create intuitive and enjoyable user experiences. This role requires 4+ years of product design experience and a collaborative approach. Braze offers competitive compensation, comprehensive benefits, flexible paid time off, and professional development opportunities. The ideal candidate is a critical thinker, comfortable with ambiguity, and a clear communicator. Braze values diversity and inclusion and encourages applications from all qualified individuals.

Requirements

• 4+ years of product design experience working on a digital product
• Be a collaborative designer who seeks the truth with partners across engineering, product management, UX research, product analysts, product marketing, and technical writers
• Be an evidence-based decision maker who identifies problems to solve through user research, captures insights, and integrates findings into design improvements
• Be able to frame creative solutions by contextualizing the problem space in people’s journeys
• Be at ease with ambiguity and learn through experimentation to find clarity
• Be a clear communicator who articulates design decisions, their constraints, trade-offs, and risks
• Be a dedicated craftsperson who uses skills in wire-framing, prototyping, and interaction design to create great user experiences
• Be a growth-oriented Individual Contributor with a few years of experience working on complex applications and a focus on expanding broad proficiency of skills and career

Responsibilities

• Define and design high-impact features for chat messaging
• Iterate on the user experience to improve how customers send chat messages with Braze
• Identify and prioritize problems to solve through research and customer feedback
• Scale the design experience to offer best-in-class marketing tools
• Serve as a strategic partner with Engineering and Product Management, contributing to the team’s vision, goals, and processes
• Partner with product managers, engineers, fellow designers, UX researchers, product analysts, and technical writers to deliver solutions
• Participate in regular design work sessions to receive and provide feedback on design work
• Understand Braze's users and business
• Be an effective verbal and visual communicator

Preferred Qualifications

• Significant experience with any aspect of lifecycle marketing
• Portfolio demonstrating the why’s of design decisions supported by user insights, data, or technical limitations
• Experience shipping high-impact features
• Experience working on SaaS products both on web and mobile
• Experience in an agile organization, working in cross-functional teams/pods/verticals

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
• Community engagement opportunities throughout the year, including an annual company-wide Volunteer Week
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®