Senior Product Designer

Summary

Join Kit, an email-first operating system for creators, as a Senior Product Designer on the Analytics, Compliance, and Security team. You will lead the design of new analytics and reporting features crucial for customer satisfaction and retention. This role requires a well-rounded product design background with expertise in visual and interaction design, product analysis, and user research. You will collaborate closely with a product squad, reporting to the Director of Product Design. Kit offers a remote-first culture with a competitive salary and comprehensive benefits package. The ideal candidate will have a proven track record of delivering impactful solutions on complex web applications and experience with data visualization.

Requirements

• A track record of delivering impactful solutions on complex web applications
• Experience connecting their work to product metrics and business goals
• 5+ years of experience as a product designer working on SaaS applications or other complex web-based software
• A portfolio that demonstrates how your design decisions were informed by research or data insights and the impact they had on user experience and or business outcomes
• Experience facilitating workshops, brainstorming and scope refinement sessions, etc. and working closely with product managers and engineers to align design solutions with business and user needs
• Proficiency in Figma and working with and contributing to an established design system
• Experience conducting user research activities such as interviews, usability testing, and surveys to inform design decisions
• Experience using analytics tools (such as Mixpanel, FullStory, or similar) to identify usability issues and measure the impact of design changes
• Excellent time management skills with the ability to prioritize your workload effectively to deliver high-quality work on time with minimal supervision
• Strong communication and collaboration skills with the ability to effectively articulate design concepts and rationale to stakeholders at all levels
• A few hours of overlap with EST. Whilst we try to keep scheduled meetings to a minimum, for this role, it’s essential you attend planning and retro meetings with your colleagues. Typically, these will occur between 9am to 2pm EST

Responsibilities

• Own the end-to-end design process for your squad, from problem discovery to research, iteration, and final implementation
• Analyse user behaviour using Mixpanel and identify opportunities to improve product engagement and retention
• Take the lead on discovery and research by talking to customers, reviewing survey insights, and facilitating usability testing—we don’t have dedicated researchers
• Define and implement research processes for your team, including user testing plans, validation frameworks, and structured feedback loops
• Create high-fidelity prototypes and production-ready designs in Figma, ensuring alignment with Kit’s design system
• Collaborate closely with PMs and engineers to ensure design decisions are well-informed, feasible, and drive measurable impact
• Help shape the design culture at Kit by improving workflows, documentation, and cross-functional collaboration practices
• Advocate for a more structured approach to design by introducing best practices for validation, usability testing, and iterative improvements

Preferred Qualifications

A background in data visualization design

Benefits

• Profit Sharing
• Kit equity
• 401k with a 5% match
• Monthly medical benefits up to $1,950 a month toward premiums. Dental and vision premiums covered 100%
• $4,000 equipment allowance for your first two years, $3,000 budget every following two years
• Individual learning + development budget ($3,500/year)
• Gender affirming benefits
• Childcare benefit up to $3,000 annually
• Twenty (20) days of paid time off during each year of employment
• Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work
• Ten (10) paid holidays a year
• Two weeks of paid sick time each year, including mental health + well being days
• Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year
• Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months
• Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period
• Four-week, paid sabbatical after five years with the team
• Fantastic in-person or virtual retreats with the team twice a year