Senior Product Designer

Summary

Join Spring Health as a Senior Product Designer and contribute to our mission of eliminating barriers to mental healthcare. As part of the Member Growth team, you will leverage your design expertise to enhance the member platform, increasing user engagement and retention. You will collaborate with cross-functional teams, including product management, engineering, and data science, to design and implement solutions that improve the member experience. Success in this role will be measured by positive impacts on product and business metrics, such as increased conversion and engagement rates. This position requires at least 5 years of experience in product design within a software company, a strong portfolio showcasing growth design work, and excellent communication skills. Spring Health offers a competitive salary and benefits package, including health insurance, retirement benefits, paid time off, and professional development opportunities.

Requirements

• At least 5 years of experience as a product designer at a software company contributing to and leading the design of product experiences with a hypothesis-driven experiment culture and metrics-driven approach to design
• Portfolio of work that demonstrates your experience working in a growth design role and having impact on growth metrics (Acquisition, conversion, engagement, retention, or monetization)
• Experience partnering with Product Management, Engineering, and Data Science, as well as collaborating with external stakeholders, to create and deliver on a shared vision of success
• Strong communication skills for articulating, discussing, and advocating for design decisions. Effectively collaborate and communicate cross-functionally to solve problems
• Team-player mindset: what’s good for the team is good for individuals
• Solve problems with purpose and urgency. Hold yourself accountable to ambitious and realistic timelines
• Ability to give engineers guidelines so that they can move forward without fully completed designs
• Use qualitative and quantitative data along with experiments to evaluate hypotheses and make decisions
• You’re comfortable taking big swings and embracing failure knowing it's a natural part of a growth mindset
• Genuine interest in building accessible and inclusive products. Understanding of latest accessibility and usability standards. Comfortable using and contributing to Design Systems
• Expertise with Figma and prototyping
• Excellence in: product design, interaction design, information architecture, and copywriting

Responsibilities

• Work with your pod to identify and understand user problems stemming from activation, engagement, and retention focused business initiatives
• Partner with cross-functional teammates to validate the most important and impactful problems to solve and how to solve them
• Design solutions that test hypotheses and gain signals for further improvements
• Ship high quality work that improves the member’s experience with their benefit whatever their goals may be
• Partner with design, product, engineering, data science, and marketing to create meaningful and measurable impacts on key areas of Spring’s member funnel
• Help everyone across the organization understand design decisions and progress through high quality documentation and guidance
• Combine empathy, curiosity, and inspiration to develop truly unique approaches that differentiate Spring and broaden interest in mental health

Preferred Qualifications

• Front-end development skills are nice to have
• Multiple examples of your ability to design best in class user interfaces
• A portfolio of strong leadership and impact/metric-focused work
• Love for design: you’re not satisfied with the status quo and always think of ways to improve
• Above all, you are empathetic, generous, and curious. You understand that our product can have a significant impact on real lives and you put users first in every decision you make. Embody all of Spring Health’s values

Benefits

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• We offer competitive paid time off policies including vacation, sick leave and company holidays
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes