Senior Product Manager

Summary

Join Appcues as a Senior Product Manager and play a pivotal role in shaping the future of our platform. You will be responsible for defining product strategy, leading cross-functional execution, and launching innovative solutions. This role involves owning key product initiatives from concept to delivery, working closely with various teams, and driving customer value. You will lead customer discovery efforts, prioritize opportunities, and monitor key metrics to improve user experience and drive business outcomes. The ideal candidate will have 5+ years of experience in product management for SaaS or software products and a strong understanding of user experience design and agile delivery. This is a high-impact role for someone who thrives at the intersection of product vision, user empathy, and commercial strategy.

Requirements

• 5+ years of experience in product management for SaaS or software products
• Strong product sense and a track record of delivering features that drive real customer value
• Comfort with ambiguity and ability to move quickly in a fast-paced, evolving environment
• Solid understanding of user experience design, experimentation, and agile delivery
• Excellent collaboration, communication, and stakeholder management skills
• Experience with product analytics and customer feedback tools (e.g., Amplitude, Mixpanel, FullStory, Hotjar, Pendo, etc.)

Responsibilities

• Own the end-to-end product lifecycle for core areas of our platform, from customer discovery and roadmap definition, go-to-market strategy and delivery and iteration
• Work closely with design, engineering, and go-to-market teams to bring new features to life that are intuitive, impactful, and scalable
• Lead customer discovery efforts to deeply understand user needs, pain points, and goals
• Collaborate with internal teams to support product-led growth, adoption, and retention strategies
• Prioritize opportunities and define clear problem statements, success metrics, and hypotheses to guide decision-making
• Monitor financial metrics and product usage data and feedback to continuously improve the user experience and drive business and customer outcomes
• Represent the voice of the customer and advocate for high-quality, user-centered product development

Preferred Qualifications

Experience with platforms that support onboarding, engagement, or growth-focused features

Benefits

• 100% remote - We don’t have an office so all of our employees learn and collaborate in the same way using remote work practices. This won't change post-COVID as we are committed to being 100% remote for the long-term. We work in Slack, Zoom, and a collection of modern collaboration tools. We have inclusive remote events and we get together annually for a fun off-site retreat
• Well-being - You'll have solid health, dental, and vision plans; access to 401k, and a generous maternity and paternity leave
• Fair pay - Each role has a defined salary band, bands and salaries are audited on a regular basis to help maintain fairness and market value
• Home office and tech budget - Besides paying for your work computer (Mac or PC), we offer a one-time $1000 home office stipend and an additional $500 annual budget for extra work-related technology
• Coworking space, on us - Home office not cutting it? We'll reimburse your monthly coworking fees
• Equity - We want everyone invested in our success. We grant every employee equity in the company
• Transparency and collaboration - We foster team alignment with meetings of all shapes and sizes—a monthly all-hands meeting called FirstThurs, weekly team lunches, and Lunch & Learns., and an annual learning stipend
• Flexible Time Off - We believe time away to reflect and explore makes us all more productive, so employees don’t accrue vacation time – they work with their managers to schedule time off when they need it, consistent with our Flexible Time Off policy. Employees based in the USA also take off all US federal holidays. Employees residing in other countries can choose to follow their local national holidays or US federal holidays